Tuyển dụng Customer Services Executive tại Hồ Chí Minh

- To ensure the effective and smooth operation of sales administration and logistical data updates on a daily basis.
- Ensure the effective and smooth operation of sales administration, including the ordering process, resolving order queries, and managing delivery status queries.
- Provide sales teams with information on order status, stock situation, back-order filling, and late payments.
- Handle daily tasks such as preparing mill certificates for projects, printing and sending sales orders for customer signatures, and collecting and classifying delivery orders from warehouses for the finance department.
- Update all information related to dispatching results, imported ship schedules, and truck/container details, and work closely with logistics to ensure on-time, correct deliveries.
- To support the development and communication of customer service standards and policies to the team and customers on a daily basis.
- Ensure that customer service activities are well-rated by customers and monitored by the management team, linked to individual KPIs set by the customer service supervisor.
- To provide proactive coordination and support for various departments, including safety, sales, warehouse, and finance.
- Closely and proactively coordinate with the safety team in monitoring, reminding, and recording all unsafety working cases and proposing daily action plans.
- Prepare CO and CQ documents.
- Provide support to the line manager in solving delivery-related problems and other assigned duties.
- Others tasks assigned by manager.
- This position is based at our manufacturing in Hiep Phuoc Industrial Park, Ho Chi Minh City.
- We have a shuttle bus for employees.
Yêu cầu công việc
- Bachelor’s degree in any field.
- Minimum 3 years of experience in customer service.
- Experience with SAP.
- Good interpersonal, communication and problems solving skills.
- Able to communicate in English.
- Flexibility under pressure and in response to changing needs.
Quyền lợi được hưởng
- Khám sức khỏe định kỳ hàng năm tại các phòng khám và bệnh viện tiêu chuẩn quốc tế.
- Bảo hiểm chăm sóc sức khỏe cao cấp, toàn diện cho nhân viên và người thân nhân viên.
- 15 ngày phép năm.
- 02 ngày nghỉ ốm không cần giấy bác sĩ.
- 01 ngày nghỉ Giáng Sinh.
- Nền tảng đào tạo trực tuyến.
- Các khóa đào tạo chuyên môn sâu, kỹ năng lãnh đạo được thiết kế theo chương trình cấp tập đoàn.
- Lộ trình phát triển sự nghiệp và cơ hội thăng tiến rõ ràng.