Customer Service Trainer - Nightshift

Job Description

• Provide training for new hires to help them to be well-equipped with program knowledge & Soft-skills, preparing them for real life situations.

• Support in doing Quality Tasks during off-peak season, including auditing, joining weekly & monthly calibrations, conducting coaching sessions in order to maintain agents' quality.

• Identifying and resolving quality issues, addressing root causes in order to build an appropriate action plan in order to maintain SOPs.

• Prepared new hires for obtaining and maintaining employment by training coping strategies, goal setting, communication skills, time management and problem-solving skills to utilize in a professional setting.

• Trained and validated of trainees with respect to their performance against established training objectives and recommendation of additional skill requirements as needed

Benefits

• Attractive fixed salary + monthly performance bonuses

• Night shift allowance.

• 13th-month salary + 100% salary during probation.

• 14 days of annual leave.

• Health Insurance, Social Insurance + Aon Health Care.

• Career development opportunities in a professional and dynamic environment.

• Opportunity to work with top industry experts and talented colleagues.

• Transparent, trustworthy, and inspiring workplace culture.

• Participation in engagement and well-being activities: Company events, Happy Day,...

Yêu cầu công việc

• At least 1–2 years of experience in Training, Coaching, QA, or related roles within Call Center/BPO/Customer Service environment.

• Good understanding of customer service operations and quality standards.

• Experience conducting onboarding and soft-skills training for agents is highly preferred.

• Good English communication and presentation skills.

• Strong coaching, communication, and problem-solving skills.

• Able to work night shift.

Quyền lợi

• Thưởng: Bonus
• Chăm sóc sức khoẻ: Heathcare
• Máy tính xách tay: Laptop