Tuyển dụng Customer Service Support (Japanese + English) tại Hồ Chí Minh

- Serve as the first point of contact for internal customers and suppliers, providing support in Japanese and English through ticketing tools, email, and phone channels.

- Handle inquiries and requests related to indirect procurement processes, including Purchase Requisitions (PR), Purchase Orders (PO), supplier management, goods receipt, invoice-related queries, catalog purchasing, and procurement system navigation.

- Analyze customer requests, identify root causes, and provide accurate guidance in accordance with established procurement policies, procedures, and service work instructions.

- Resolve requests within agreed service levels and escalate complex issues to the appropriate support teams or stakeholders when required.

- Monitor and follow up on open tickets to ensure timely resolution and maintain proactive communication with customers throughout the request lifecycle.

- Maintain accurate documentation of all customer interactions, actions taken, and resolutions within the ticketing system.

- Contribute to knowledge management activities by identifying process gaps, updating work instructions, and creating knowledge articles to improve service efficiency and consistency.

- Collaborate with procurement teams, business users, suppliers, and other support functions across regions to ensure seamless service delivery.

- Support service transitions, process migrations, testing activities, and implementation of new procurement services or process enhancements as assigned.

- Participate in cross-training activities and provide backup support for other countries, languages, or procurement services when business needs require.

- Meet or exceed individual and team performance targets, including productivity, quality, customer satisfaction, response time, and resolution time metrics.

- Continuously identify opportunities to improve processes, reduce recurring issues, enhance operational efficiency, and deliver an excellent customer experience.

Yêu cầu công việc

Qualifications

- Bachelor degree in related major

- Strong customer service mindset with excellent communication and stakeholder management skills.

- Ability to work effectively in a fast-paced, multicultural, and service-oriented environment.

- Strong problem-solving and analytical skills.

- Experience with procurement processes, ERP systems (e.g. SAP), and ticketing tools (e.g. ServiceNow) is an advantage.

- Proficiency in Japanese and English, both written and spoken.

WHY BOSCH?

- Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world

- Join a dynamic and fast growing global company (English-speaking environment)

- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal

- 100% monthly salary and mandatory social insurances in 2-month probation

- Onsite opportunities: short-term and long-term assignments

15++ days of annual leave + 1 day of birthday leave

- Premium health insurance for employee and 02 family members

- Flexible working time

- Lunch and parking allowance

- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills

- Fitness & sport activities: football, badminton, yoga, Aerobic

- Free in-house entertainment facilities and snack

- Join in various team building, company trip, year-end party, tech talks and a lot of charity events

Quyền lợi

• Thưởng: 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
• Chăm sóc sức khoẻ: Premium health insurance for you and 02 family members
• Nghỉ phép có lương: 15++ days of annual leave + 1 day of birthday leave
• Đào tạo: Engage in our diverse training programs which surely help strengthen both your personal and professionalism
• Hoạt động nhóm: Free in-house entertainment facilities and sport activities: football, badminton, yoga, Aerobics…
  Vibrant culture: Enjoy team-building events, company trips, year-end parties, tech talks, charity & CSR initiatives
• Khác: Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
  Join a dynamic and fast-growing global company
  100% monthly salary and mandatory social insurances in 2