Customer Service Support (Japanese And English)

- Provide first-line support to employees on travel bookings, expense claims, and company policies

- Handle inquiries via call center, ticket system, and internal platforms

- Assist users in troubleshooting travel & expense tools (bTravel, mobile application)

- Guide employees through the process of submitting travel requests and expense reports

- Resolve issues related to travel arrangements, reimbursements, and system errors within SLA

- Support compliance with Bosch travel & expense policies and procedures

- Handle employee disputes related to travel & expense topics

- Escalate complex cases to senior team members or SMEs when needed

- Contribute to knowledge base, FAQs, and continuous improvement initiatives

Yêu cầu công việc

Qualifications

- Bachelor’s degree in Business Administration, Finance, or related field

- 1–2 years of experience in: Customer service / call center / Shared services

- Good command of English (verbal and written) and Japanese (N3 and above)

- Basic knowledge of Microsoft Office (especially Excel)

- Experience with ticketing systems (ServiceNow, Zendesk, etc.) is a plus

- Familiarity with travel or expense systems is an advantage

WHY BOSCH?

- Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world

- Join a dynamic and fast growing global company (English-speaking environment)

- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal

- 100% monthly salary and mandatory social insurances in 2-month probation

- Onsite opportunities: short-term and long-term assignments

15++ days of annual leave + 1 day of birthday leave

- Premium health insurance for employee and 02 family members

- Flexible working time

- Lunch and parking allowance

- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills

- Fitness & sport activities: football, badminton, yoga, Aerobic

- Free in-house entertainment facilities and snack

- Join in various team building, company trip, year-end party, tech talks and a lot of charity events

Quyền lợi

• Thưởng: 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
• Chăm sóc sức khoẻ: Premium health insurance for you and 02 family members
• Nghỉ phép có lương: 15++ days of annual leave + 1 day of birthday leave
• Đào tạo: Engage in our diverse training programs which surely help strengthen both your personal and professionalism
• Hoạt động nhóm: Free in-house entertainment facilities and sport activities: football, badminton, yoga, Aerobics…
  Vibrant culture: Enjoy team-building events, company trips, year-end parties, tech talks, charity & CSR initiatives
• Khác: Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
  Join a dynamic and fast-growing global company
  100% monthly salary and mandatory social insurances in 2