Customer Service Staff - Account Receivable

ABOUT MISUMI VIETNAM
MISUMI Vietnam, established in 2016, is part of MISUMI Group Inc. (Japan), a global leader in industrial components and automation solutions. We offer over 10 million configurable products, specializing in automation, press, and mold components.
With a growing team of nearly 200 professionals, we are expanding rapidly and seeking talented individuals to grow with us.
Location: Hoang Cau Street, O Cho Dua Ward, Hanoi
WHY WORKING WITH US?
• Company Culture: A dynamic, multi-cultural, and merit-based environment that values your true competence over seniority and embraces AI innovation
• Offering Package: o Working Time: Monday - Friday (8:00 AM - 17:00 PM), Saturday rotation if required (for CS/ Logi/ TS) o Salary & Incentives:
 Attractive 12-month base salary package
 Fix bonus: 2 months, variable bonus: minimum 2 months (depending on KPI and company business situation)
 Gross salary paid 100% during the probation period (with full social insurance) o Allowances & Facilities: Transportation and lunch allowances as per company regulations.
 Fully equipped with a company laptop and cell phone
 Company car or taxi provided for visiting customers o Healthcare: Advanced Health Package for the employee and up to 2 family members, plus an annual health check o Time Off: 12 days of annual leave per year (plus 2 additional days for every 5 years of service), and a special company day off on December 31st yearly o Engagement Activities: Year-End Party (YEP), annual company trips, Women's holiday, and other engaging team activities
• Explore more about us: o Website: https://vn.misumi-ec.com/ o Facebook: https://www.facebook.com/MisumiVN o LinkedIn: https://www.linkedin.com/company/misumi-vietnam-co-ltd/
JOB DESCRIPTION
• Handle customers day-to-day inquiries related to: Invoicing & billing, Payment processing, Credit term & limit management, Collections management, Account management, weekly KPI report & CU information (VAT/Payment) update.
• Handle and resolve customer complaints related to VAT/payment, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution
• Compliance: Corporate to Finance & related teams for CU request & Tax audit preparation.
• Other tasks assigned by managers

Yêu cầu công việc

Must have:
• Diploma or Bachelor Degree
• 1+year B2B customer service/ sales experience
• Good communication skills and logical thinking to handle clients professionally and dispute resolution when needed (in both Vietnamese & English)
• Customer-oriented, detail oriented, quick learning, work well with system, excel
Nice to have:
• Experience in accounting, finance, or collections
• Work well with accounting softwares (e.g., QuickBooks, Xero, Sage) and MS Office,
• Analysis skill to set issues and propose improving action with minimal advice
• Time management: Ability to prioritize tasks in a fast-paced environment to meet deadlines

Quyền lợi

• Thưởng: Fix bonus: 2 months, variable bonus: minimum 2 months (depending on KPI and company business situation)
• Chăm sóc sức khoẻ: Advanced Health Package for the employee and up to 2 family members, plus an annual health check
• Nghỉ phép có lương: 12 days of annual leave per year (plus 2 additional days for every 5 years of service), and a special company day off on December 31st yearly
• Máy tính xách tay: Fully equipped with a company laptop and cell phone
• Hoạt động nhóm: Year-End Party (YEP), annual company trips, Women's holiday, and other engaging team activities
• Xe đưa đón: Transportation and lunch allowances as per company regulations Company car or taxi provided for visiting customers
• Khác: Attractive 12-month base salary package Gross salary paid 100% during the probation period (with full social insurance)