Customer Service Manager (Building) - Quản Lý Dịch Vụ Khách Hàng Tòa Nhà

• Operations & Staff Management: Manage daily operations, work schedules, shift coverages, and staff performance; uphold service and grooming standards.

• Resident & Customer Services: Supervise resident profiles, facility bookings, temporary residence, and utility transfers; resolve inquiries and complaints swiftly.

• Service Quality & Communication: Monitor CS communications, approve resident notices, and coordinate with Security, Engineering, and Housekeeping teams.

• HR & Administration: Support recruitment and training; manage delivery records, lost & found, and project system data.

• Reporting & Contingency: Prepare monthly operational reports, assist with budgeting, handle emergencies, and perform tasks assigned by the Property Manager.

Yêu cầu công việc

• Minimum of 5 years of experience in customer service or hospitality management.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Ability to handle difficult situations with professionalism and tact.

• Proficient in customer service software and Microsoft Office Suite.

• Strong problem-solving skills and attention to detail.

• Experience in real estate or property management is preferred.

Quyền lợi

• Thưởng: Performance-based bonuses
• Chăm sóc sức khoẻ: Comprehensive health insurance coverage
• Đào tạo: Opportunities for professional development and career advancement
• Khác: A dynamic and inclusive work environment Employee discounts on company properties and services