Customer Service Executive - Hardline Testing Services

Key Responsibilities:
Review incoming job requests to ensure completeness of test scope, applicable standards, sample information, customer requirements, and turnaround time (TAT).
Assign testing activities to qualified laboratory personnel based on technical competency and workload.
Monitor testing progress to ensure on-time completion and proactively resolve scheduling or technical issues.
Coordinate with laboratory staff to clarify technical requirements and with Customer Service to align job priorities and customer expectations.
Perform detailed technical reviews of test reports before release, verifying:
Compliance with applicable test methods and standards
Accuracy of results, calculations, and data interpretation
Correct units, rounding, formatting, and report consistency
Alignment between raw data and reported results
Completeness of photographs, figures, and supporting attachments
Ensure full traceability from sample receipt through raw data to the final issued report.
Verify compliance with internal quality procedures, report templates, and customer-specific requirements before report approval and release.
Key requirements:
Bachelor's degree in Engineering, Chemistry, or a related technical field.
Minimum 1 year of relevant laboratory or testing experience.
Knowledge of testing standards (ISO, EN, ASTM, etc.); ISO/IEC 17025 is an advantage.
Good English communication skills, especially in reading technical documents and writing reports.
Proficient in Microsoft Office; experience with SAP, LIMS, or ILAS is a plus.
Detail-oriented, analytical, proactive, and able to work independently as well as in a team.
Benefits:
Working hours: Monday - Friday, 8:30 AM - 5:30 PM
15 days of annual leave, 15 days of paid sick leave, plus Christmas leave
13th-month salary and performance-based bonus aligned with individual and business results
Full social insurance, health insurance, and unemployment insurance based on full basic salary in accordance with Vietnamese Labor Law
Comprehensive insurance benefits package, including: 24/7 Accident insurance and Health care insurance
Annual health check
Free parking
Regular staff engagement activities, including team-building events and company trips
Participate in the company’s training programs, LinkedIn Learning license holder with fees supported by company according to policy
Ngành nghề: Dịch vụ khách hàng, Hóa học, Tư vấn
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh