Customer Service Executive (Food Testing Service)

Take over the sales package (quote/contract signed, contract review) from salesperson
Interface/ Co-ordinate with customers, sales and technician to provide the services meets customer’s needs
Manage and arrange the schedule for inspector/ technician implementation
Liaise with customers/ technician on sample submission, Classify the samples + application form, confirm test parameters, prepare the necessary documents and pass to lab technician for testing
Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result
Prepare test/ inspection reports to customers and manager as well as perform other related administration work
Interface with customer job status and handle enquiries
Maintain and upkeep laboratory/ inspector records and documentations
Follow the samples status from subcontract, invoicing & payment to subcontract
Follow LMS program
Do invoice request and send to Account Dept to issue invoice
Handle the payment status of the customers
Report all activities to Manager
Other duties relevant to this level assigned by manager
Bachelor’s degree in chemistry, food technology or a related field
Familiarity with laboratory testing procedures; knowledge of ISO/IEC 17025 standards is an advantage
English communication with B level or equivalent
Strong computer skills, particularly in Microsoft Office (Excel, Word, PowerPoint), with experience in back-office operations
Result and service-orientated individual who possesses initiative and good communication skills
A proactive team player but with the ability to work independently in challenging projects and timelines
Be able to start working immediately
Others (Benefit):
Work in a dynamic, friendly, and international environment.
Full social insurance, health insurance, and unemployment insurance based on full basic salary in accordance with Vietnamese Labor Law.
Additional insurance benefits, including 24/7 accident insurance, and an annual health check.
Free parking.
Regular staff engagement activities such as team-building events and company trips.
Ngành nghề: Công nghệ thực phẩm / Dinh dưỡng, Công nghệ sinh học, Dịch vụ khách hàng
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh