Tuyển dụng Customer Service Executive tại Hồ Chí Minh

• Handle export/ import shipments from/ to Vietnam according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation.

• Receiving booking request/ shipment information from Customers/ Worldwide Agent Network/ Sales Team - arrange booking with Carriers/ Airlines/ Co-loaders/ Oversea agents & process the shipping with related parties.

• Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending Pre-alert, submit import E-manifest, sending Arrival Notice & release D/O…) to complete the import - export process.

• Tracing/ updating and coordinate with Carriers/ Airlines/ Co-loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation.

• Follow up process of transportation, handle the information and solve situation.

• Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co-loaders/ Local service suppliers timely.

• Have good knowledge about services information to provide best service to Customers.

• Solve problems with Airlines, Carriers, oversea Agents, Customers.

• Input all required data on the system and maintain it.

• Reporting immediately for any irregularities/ problem and follow up problem solving to Manager.

• Doing additional tasks of a leader that is assigned by Supervisor or Manager.

Yêu cầu công việc

• Graduated from College or University in relevant majors

• At least 2 years experiences working for Forwarding – Logistics company at Operations/ Customer Service/ Documentation position

• Good skills of computers; Microsoft Office.

• Be good at reading & written in English, good communication is an advantage.

• Ability to communicate well, be agile, speak fluently, present persuasively, make a good impression on listeners.

• Having experience in US/South America, Canada trade lane is an advantage.

• Understanding of foreign trade and forwarding/ logistics services (Incoterms, NVOCC, FCL/LCL, Airfreight, Warehousing, Inland Trucking/ Customs Clearance...)

• Ability to work independent and teamwork, have good health, be honest in work, have a sense of responsibility & self-discipline.

Quyền lợi

• Thưởng:
  - 13th Month Salary
  - Annual Bonus
  - Trade Union Benefits
  - Long Service Award
• Nghỉ phép có lương:
  - 14 days annual leave
  - 9 days sick leave paid by the Company
  - 1 Birthday Leave
  - 1 flexible working day per month
• Khác:
  - Premium Health Care Insurances Program
  - Laptop Provided
  - Staff Trip / Activities
  - Oversea Training
  - Mobile Allowance