Tuyển dụng Customer Service Executive tại Hồ Chí Minh

Job Purpose

The Customer Service Executive provides day-to-day customer service support for Mainetti’s Hong Kong and China operations.

This role manages the customer journey from enquiry and quotation through order processing, delivery coordination and after-sales support. The position requires close collaboration with the Hong Kong/China Customer Service team and cross-functional teams including Sales, Sourcing, Production/PMC, Logistics, Quality and Finance.

Key Responsibilities

1. Customer Enquiries & Quotations

Handle customer enquiries, understand product requirements/specifications, quantities and requested lead times.

Coordinate with Sourcing, Production/PMC and relevant teams for costing and product information; prepare quotations and follow up with customers.

2. Product Development & Sample Coordination

Coordinate new product development, including product specifications, artwork, costing and sample preparation with Sourcing and relevant teams.

Arrange sample submissions, follow up on customer feedback/approval and coordinate new item code creation upon approval.

3. Order Processing & JDE Management

Receive and verify Purchase Orders, including product specifications, quantities, customer/ship-to information, delivery requirements and lead times.

Create, revise and manage Sales Orders in JDE, including conversion of MagNET orders where applicable.

Ensure order information is accurate and proactively follow up on order progress throughout the order lifecycle.

4. Delivery & Payment Coordination

Coordinate with Production/PMC, Sourcing, Logistics and other teams to ensure orders are fulfilled according to committed schedules.

Arrange shipping instructions, delivery schedules and relevant shipping documents for customers.

Follow up on applicable payment terms and coordinate with Finance, Sales and Logistics when required.

5. Customer Service & Complaint Handling

Serve as a key contact for customers regarding orders, deliveries, product enquiries and after-sales matters.

Handle customer complaints, collect supporting evidence and coordinate with Production/Quality teams for investigation.

Follow up on resolution and coordinate replacement orders or other corrective actions where applicable.

Yêu cầu công việc

Job Requirements

• Bachelor’s degree in Business Administration, International Business, Supply Chain, Logistics, Languages or related disciplines.

• Minimum 2–3 years of relevant experience in Customer Service, Sales Support, Order Management or similar roles.

• Experience in B2B/manufacturing environments is preferred; exposure to packaging materials or paper products is an advantage.

• Experience with ERP systems such as JDE (JD Edwards) is a plus.

Required Skills

• Mandarin Chinese – compulsory, with good spoken and written communication skills for working directly with customers and colleagues in China/Hong Kong. • Good command of spoken and written English for daily business communication.

• Strong customer service, communication, coordination and problem-solving skills.

• Detail-oriented with strong follow-up skills and ability to manage multiple orders and priorities simultaneously.

• Self-motivated and able to work independently while collaborating effectively with cross-location teams.

• Proficient in MS Office; familiarity with AI/digital productivity tools is an advantage.

Quyền lợi

• Thưởng: N/A
• Cơ hội du lịch: N/A