Customer Service & Documentation Executive

Key Responsibilities:

Customer Service

• Serve as the primary point of contact for customers regarding shipment inquiries and updates.

• Coordinate with customers, overseas agents, carriers, transport providers, and internal departments.

• Provide timely shipment status updates and resolve customer concerns professionally.

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Yêu cầu công việc

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• Minimum 3 years of experience in freight forwarding, logistics, shipping, or customer service.

• Good understanding of import/export procedures and shipping documentation.

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Office (Excel, Word, Outlook).

• Ability to work under pressure and manage...