Tuyển dụng Customer Care Officer (Backline) tại Hồ Chí Minh

Order Management

• Receive customer order requests via phone, Zalo and email, and process them in SAP for three product segments: Cement (B2B & B2C), Drymix and Conwood.

• Create and follow up Sales Orders and Delivery Orders; support and encourage customers to self-create and update their orders on the INSEEConnect portal.

• Handle special orders — swap sales, sales returns, compensation and donation orders — including collection of supporting documents and required approvals.

Credit & Collections

• Monitor customer credit status and payment due dates; negotiate payment plans, prepare credit release requests, and execute the release once approved.

• Calculate payment discounts and overdue charges for the assigned customer portfolio and cross-check with Treasury.

Delivery Coordination

• Coordinate with Sales, Transport, Outbound Logistics, Accounts Receivable and Treasury to arrange delivery vehicles, tankers and barges, and to resolve issues arising during delivery and pick-up at plants.

Customer Experience & Systems

• Log customer complaints, requests, enquiries and feedback in Salesforce (SFDC).

• Act as first-level support for customer-reported issues on INSEEConnect and SAP; troubleshoot, work with vendors and the internal Digital team, and escalate when beyond scope.

• Participate in User Acceptance Testing (UAT) for order and delivery management system projects.

Reporting & Compliance

• Prepare assigned reports, complete shift hand-over notes, and provide data and documents for audit requests.

• Comply fully with the company's Quality, Environment, Occupational Health and Safety policies, procedures and standards.

Educati

Yêu cầu công việc

Education

• College or University degree, preferably in Business Administration, Economics, Commerce or Logistics.

Experience

• Minimum 2 years of experience in Customer Service, Customer Care, Order Management, Sales Administration or Delivery Coordination.

• Experience processing orders in an ERP system; SAP experience (SD / Order-to-Cash • module) is an advantage.

• Experience in credit control, credit release or debt follow-up coordination is an advantage.

Skills & Tools

• Proficient in MS Office, particularly Excel; experience using AI tools is an advantage.

• Good communication, negotiation and cross-functional coordination skills; accurate and detail-oriented with figures.

Language

• Vietnamese: good speaking and writing. English: intermediate reading and writing.

Work Condition

• Willing to work on a rotating shift basis, including outside office hours, to support 24/7 operations.

Quyền lợi

• Thưởng: Annual Performance Bonus ranging from 1.0 to 2.5 months of salary.
• Chăm sóc sức khoẻ: Personal Health Care Plan (PVI)
• Nghỉ phép có lương: 14 days of Annual Leave plus statutory public holidays
• Máy tính xách tay: Provided Laptop and necessary equipment
• Khác: Social insurance calculated on 100% gross salary from the first day of probation.