Consumer Banking Customer Service Staff

• Participant for building the system and SOPs for Customer Services Channels.

• Make the outbound calls to customer based on business needs as: support/ guide customer to complete Loan Application, improve Disbursement rate, check Loan purpose and any support tasks required.

• Manage and maintain relevant customer service policy and procedures.

• Connect and communicate with channels to deliver excellent experience to customer.

• Implement others duty being assigned.

Yêu cầu công việc

Professional requirement

• Background in Consumer banking industry and solid understanding of customer services executions.

• Proficient in MS Office applications, including Word, Excel and PowerPoint

• Strong sense of responsibility, able to work independently and efficiently

• Experience in digital lending process is a plus

Education

• Bachelor’s degree in a banking or equivalent practical experience.

Work experience

• 3+ years of Telesales experiences in Consumer banking industry.

Language skill

• Proficient in Vietnamese and either English or Chinese is a must.

Quyền lợi

• Thưởng: Performance review
• Chăm sóc sức khoẻ: Cathay insurance
• Đào tạo: Domestic and oversea training