Client Relationship Executive

Position Summary

We are looking for a motivated and professional Client Relationship Executive to join our team. In this role, you will play a key part in supporting and managing client relationships, ensuring consistent service excellence and high client satisfaction. You will work closely with both the CEO and the Head of Client Service on key client accounts and regional initiatives. The position may require travel within Southeast Asia to support clients on-site, attend meetings, and represent the company in regional activities.

Key Responsibilities

1. Client Relationship Management

• Act as the primary point of contact for assigned clients, ensuring timely and professional handling of inquiries.

• Build and maintain strong, long-term client relationships through face-to-face meetings, online communication, and email correspondence to establish trust and rapport.

• Collect client feedback and work with internal teams to drive continuous service improvement.

2. Executive Support & Strategic Client Engagement

• Assist the CEO and Head of Client Service in high-level client activities and relationship management.

• Prepare briefing documents, meeting materials, and post-meeting action plans.

• Represent RBA in meetings and client events when required.

3. Service Coordination & Delivery

• Liaise with internal teams (HR, Legal, Operations) to ensure smooth and customized service implementation.

• Monitor project timelines, client deliverables, and issue resolution.

• Track performance against service expectations (SLA) and proactively suggest improvements.

4. Account Management & Business Support

• Maintain updated client account records and reports.

• Identify upsell/cross-sell opportunities aligned with client needs.

Yêu cầu công việc

• Bachelor’s degree in Business Administration, International Relations, Communications, or a related field.

• 2 - 3 years of experience in a client-facing role (B2B or professional services environment preferred), with exposure to handling international clients or multicultural teams.

• Excellent command of spoken and written English (required); proficiency in Japanese, French, or a Southeast Asian language is a strong advantage.

• Strong interpersonal, verbal and written communication, and organizational skills

• Detail-oriented and highly organized, with a service mindset and a proactive approach to identifying and solving client issues.

• Comfortable working in a cross-cultural environment and open to occasional business travel (both domestic and international).

Quyền lợi

• Chăm sóc sức khoẻ:
  - Full SHUI contributions based on gross salary.
  - Comprehensive health insurance coverage.
• Nghỉ phép có lương:
  - 15 annual leave days per year.
  - 4 sick leave days per year.
• Đào tạo:
  - Opportunities for career growth and professional development.
  - Exposure to multinational clients and diverse business environments.