Area Operations Manager (Contract Logistics - Freight Forwarder - Hanoi)

General Description

- Be fully responsible for Contract Logistics Operations in all areas of assigned operations sites.

- Develop and execute operations strategies to grow market share and achieve financial/profitability in Department.

- Manage selected key account customers with the objective of retaining and growing the business.

- Lead the team to meet or exceed company objectives in area of quality, productivity and efficiency to highest benefits while maintaining customer satisfaction.

Specific Accountabilities

1. Customer Relationship Management:

- Lead the commercial discussion witch customers for contract renewal activities or additional service requirements for appointed key accounts including operational performance reviews, business reviews, solution proposals, and negotiations.

- Develop and maintain strong strategic relationships with key customer stakeholders, acting as the primary point of contact to understand customer business needs and ensure long-term partnership growth.

- Professionally represent the company in all customer-facing meetings, business reviews

- Be the escalation contact point for the customers about all issues, initiatives, and new projects

- Monitor customer contract compliance, profitability, and account performance, providing suggestions / recommendations to management on commercial strategies, pricing adjustments, and risk mitigation actions.

2. Operational Performance and SLA Management:

- Contribute to short and long-term organizational planning and strategy as a member of the management team.

- Be the main person in charge of the warehousing operations, customer service to achieve designated SLA KPI and service levels.

- Lead managers and executives to achieve SLA

- Work with project management team to implement new business or revise current products and procedures

3. Financial Management:

- Direct annual budgeting and planning process for assigned Sites to obtain country’s P&L target

- Develop and manage to deliver annual budget and monthly P&L.

- Oversee monthly and quarterly assessments and forecasts of assigned area’s financial performance against budget, financial and operational goals.

4. Continuous Improvement:

- Analyze and implement process flow improvements, to include capabilities for growth.

- Generate and implement strategies to improve service level and improve efficiency throughout the organization.

- Drive the Continuous Improvement program together with Operation Excellence, raising the level of operational standards in line with agreed targets.

- Promote 5S, continuous improvement (CIP), Good Catch and lean thinking including innovation.

5. Leadership and Team Management:

- Build up a strong Operations Management team capable of driving Operations independently and meet or even exceed customers’ expectations.

- Ensure no. of resources, manpower and equipment to meet the operations requirement.

- Determine optimum staffing model for the department.

- Assess and plan staff skill development and career management to ensure all staffs are trained and fully equipped to perform their responsibilities and have the opportunity for career growth.

- Evaluate employee performance and motivate to achieve high productivity

Identify successor and build up and execute a proactive coaching plan to prepare the successor for next stage

6. Compliance Management:

- Lead the Operations team to be compliance with:

- QHSSE regulations

- ISO standard requirement according to Company policy and Customer requirements.

- TAPA A or C, RBA if any or any special standards applied for specific sites due to customers’ requirements

7. Additional Tasks Assigned by Line Manager:

- Other tasks as assigned by line manager.

Yêu cầu công việc

Job Requirements:

- Bachelor’s Degree in Business Administration, Economics, Logistics or related fields.

- More than 10 years of working experience in management level of Operations in Contract Logistics Industry – MNC and High-tech Experience is preferable.

- Fluent in English (mandatory) and Chinese (optional but highly preferable) and computer literacy

- Ability to work in high-pressure & dynamic situations, in both a team and independent environment

- Knowledge of contract management and Knowledge and experience in organizational effectiveness and operations management implementing best practices.

- Experience in P&L management against annual budget

- Strong interpersonal, negotiation, presentation and communication skills (oral and written) and the ability to motivate and lead a diverse workforce to achieve desired results.

- High analysis and problem-solving skills

- Proven ability to negotiate and close deal is a plus

- Responsible, initiative, proactive and able to coordinate people to work as a team

- Good interpersonal and strong presentation skills

- Key Account Management

- Be willing to travel weekly between different locations in the North: Bac Ninh, Ha Nam, Vinh Phuc

Working place: Need to travel to Sites on weekly basis

- Hanoi

- Bac Ninh

- Ha Nam

Quyền lợi

• Thưởng: Annual Review Salary
  13th payment
  Target agreement bonus (Quarterly)
• Chăm sóc sức khoẻ: Health care & Accident 24/7 (PTI)
  Annual Checking health
• Khác: Full salary: Probation period
  Full insurance after probation period
  Annual leaves 12 days
  Training courses
  Tet gifts
  Team Building
  Year End Party
  Autumn festival
  Working equipment: Laptop