Operations, Customs (Freight Forwarder - Hanoi)

The purpose of this position is to be responsible to operate the customs operations to ensure in the delivery best-of-class service to internal and external customers. This candidate must have excellent communication and client management skills in order to maintain positive client relations. This candidate must be a self-starter, who is able to work in a fast paced and dynamic environment. This candidate must be a team player to ensure good working cooperation between the different Business units locally.

The candidate’s secondary responsibilities will be to support the Products and the Business Units in advisory and other custom-related matters.

1. Customs Operations

• Guide and support all functions in DB Schenker for customs-related requirements

• Checking compliance in terms of customs declaration via VNACCS System.

• Collaborate with customers on daily basis to check and verify the shipping docs for customs clearance

• Declare customs via VNACCS system

• Ensure billing is done timely and accurately

• Ensure that the delivery of the shipment is done timely

• Support the functions and business units and monitor their operative tasks to ensure legal compliance with customs and other regulations

• Ensure compliance with country subcontractor management policies and procedures

• Perform internal reviews of adherence to global and country standards as well as customer SOPs with regards to customs brokerage and related taxes at BU level.

2. Subcontractor Management

• Ensure that the KPIs are being achieved by the subcontractors

• Work with suppliers to improve their service if KPIs are not being met

3. Sales Support

• Support Sales, Air, Ocean and Logistics functions in selling Customs Services by providing expert know-how in sales and tender processes.

4. HSSE

• Ensure that HSSE guidance is followed by staff

• Understand the HSSE policy of the company

• Follow the HSSE policy of the company

• Report near misses to Manager / Supervisor

Yêu cầu công việc

• Customs knowledge/expertise and operational skills.

• Good English communication skills (listening, speaking, reading, writing).

• Excel, word computer skills.

• Communication skill, collaboration with stakeholders.

• At least two years in customs declaration as above.

• University graduate major in foreign trade or relevant fields.

• English & Vietnamese communication skills.

• Able to work overtime; on weekends or holidays... when requested by management or customers.

Quyền lợi

• Thưởng: Annual Review Salary 13th payment Target agreement bonus (Quarterly)
• Chăm sóc sức khoẻ: Health care & Accident 24/7 (PTI) Annual Checking health
• Khác: Full salary: Probation period Full insurance after probation period Annual leaves 12 days Training courses Tet gifts Team Building Year End Party Autumn festival Working equipment: Laptop