Training Manager

Responsibilities:

1. Training Strategy & Curriculum Design

• Develop a sales competency framework aligned with each product line.

• Build tiered sales training programs (onboarding, skills, objection handling, value selling).

• Design role-based learning journeys from entry-level to team leaders.

2. Role-Play Strategy & Deployment

• Develop and standardize role-play scenarios aligned with each product line, customer segment, and sales funnel stage.

• Coordinate cross-functional role-play initiatives across all centers to ensure consistent sales messaging and objection handling.

• Train team leaders and senior advisors to become role-play facilitators within their centers.

• Integrate role-play outcomes into coaching feedback loops and performance reviews.

• Design role-play competitions or gamified formats to drive motivation and internal benchmarking.

3. Coaching & Behavior Change

• Deliver training onsite and virtually across centers.

• Shift sales mindset from “easy-close” to value-driven selling.

• Coach frontline sales and center leaders regularly.

4. Operational Integration & Continuous Enablement

• Align training cadence with CRM, sales tools, and incentive schemes.

• Partner with Sales Managers and Marketing to reinforce training messages and campaigns.

• Establish internal Train-the-Trainer system and continuous learning programs.

5. Others

• Conduct TNS & TNA to design and manage a yearly training calendar and budget that includes both internal and external programs.

• Identify, evaluate and collaborate with external training vendors, coaches, or consultants to deliver specialized workshops that support sales capability building.

• Ensure external training aligns with ILA’s dual-product positioning, customer journey, and value-based selling approach.

• Evaluate effectiveness and ROI of each external initiative via post-training assessments and business KPIs.

Yêu cầu công việc

• 5+ years of experience in Sales Training, L&D, or Sales Enablement in service-based industries.

• Proven experience working with multi-tier product environments (e.g., premium vs. mass).

• Strong coaching and facilitation skills; ability to influence behavior across sales levels.

• Strong understanding of sales funnel, customer psychology, and behavior change models.

• Structured, data-oriented, and proactive mindset.

• Experience in insurance, education, finance, or luxury retail.

• Certification in coaching or training (Train-the-Trainer, Kirkpatrick, etc.) is a plus.

• Strong command in communication in both English and Vietnamese languages.

Quyền lợi

• Thưởng: Performance Bonus
• Chăm sóc sức khoẻ: Healthcare Insurance Annual health Check
• Nghỉ phép có lương: 14 days annual leave
• Phiếu giảm giá: Discounted English courses for employee and family