Performance Manager

1. KPI Monitoring & Reporting

• Monitor daily, weekly, and monthly operational KPIs across all centres and regions.

• Prepare, maintain, and continuously improve performance dashboards and management reports.

• Identify early warning signals and proactively highlight performance risks before month-end results are impacted.

• Ensure reporting accuracy, consistency, and timely delivery of all performance reports.

• Provide regular KPI updates and performance summaries to the DPOE

2. Performance Analysis & Business Insights

• Conduct deep-dive analysis to identify trends, performance gaps, root causes, and improvement opportunities.

• Investigate underperforming centres and recommend practical corrective and preventive actions.

• Highlight performance risks and opportunities to the DPOE.

• Support ad hoc data analysis and business performance reviews as required.

3. Centre Engagement & Performance Follow-up

• Coordinate with GCMs and CMs to ensure timely and accurate completion of performance reports and KPI reviews.

• Support centre teams in understanding KPI definitions and reporting requirements.

• Monitor reporting compliance and escalate issues or risks to the DPOE when necessary

4. Process & System Improvement

• Identify opportunities to improve reporting processes and performance tracking.

• Ensure data integrity and consistency across reporting systems.

• Support the development and enhancement of dashboards, reporting tools, and performance management initiatives.

• Contribute to continuous improvement projects that enhance operational efficiency.

Yêu cầu công việc

Skill Requirements

• Strong Excel skills, ability to work with large datasets

• Strong communication skills, able to present data and findings clearly, professionally, and without bias or personal judgment

• Ability to influence without authority

• Comfortable delivering difficult messages and honest assessments to centre teams

• Detail-oriented with strong follow through on deadlines

Required Experience

• >3 years of experience in operations analysis, performance management, or a similar data-driven role

Required Education and qualifications

• Bachelor's degree in Business, Economics, Data Analytics, or related field

Quyền lợi

• Chăm sóc sức khoẻ: Insurances fully provided Private insurance will be provided for official staff
• Nghỉ phép có lương: 14 day-off per year along with other benefits according to the company's regulations
• Hoạt động nhóm: Bonding trips and events
• Khác: Discount up to 90% English tuition fees for staff and close relatives An active, professional, dedicated working environment with experienced managers and friendly colleagues