Technical Support Manager

Position Summary

Lead and manage technical excellence for HVAC and control systems across the Southeast Asia & Oceania region. Provide strategic technical guidance, develop team capabilities through training and mentoring, ensure product quality standards, and bridge technical communication between regional operations and headquarters in South Korea.

Roles & Responsibilities

• Act as a second line technical support in case the local country technical team cannot solve a (structural) issue for air conditioning products or control systems

• Lead pre-sales technical support including design verification, technical documentation preparation, load calculations, airflow analysis, system sizing, and system design using design tools

• Ensure designs comply with safety, environmental, and technical regulations (local and international)

• Review shop drawings and lead site surveys; propose optimized HVAC solutions and prepare technical input for key business opportunities

• Oversee technical quality standards through continuous monitoring of design compliance; organize regular technical review meetings with regional sales and engineering teams

• Provide technical training to our local teams and/or local trainers, “train the trainer”;

• Develop and execute comprehensive technical training programs covering HVAC fundamentals, load calculations, duct/piping design, CAD/Revit, controls, and energy standards

• Align training initiatives with sales objectives and new product launches; mentor and develop regional technical teams

• Collect, standardize, and localize technical materials ensuring accuracy for regional catalogues and documentation

• Collect ‘Voice Of Customer’ product and service improvements for air conditioners & controls systems and share with our Product Management department

• A minimum of a

Yêu cầu công việc

• A minimum of a bachelor’s degree in engineering or related discipline; degree in air conditioning or refrigeration preferred;

• Minimum of 8+ years’ experience in HVAC technical support, pre-sales engineering, or system design (experience in both pre-sales and service engineering highly preferred).

• Strong leadership and team management skills with ability to motivate and develop technical teams

• Being able to improve established processes based on requests from the field;

• Someone who is used to work within complex matrix and international environments;

• Who takes responsibility for his actions and knows how to enthuse his local countries team colleagues;

• A qualified candidate demonstrates strong leadership skills with an ability to support all stakeholders;

• Good communication skills are a necessity towards Head Quarter in South Korea and the local country organizations;

• As a person he/she must be empathetic, a real problem solver, confident, creative and a strong representative of the technical team within the internal organization and towards the external contact persons;

• A good knowledge (speaking and writing) of the English language is mandatory and preferably any additional Asian language;

• Frequently travelling within Southeast Asia & Oceania (10% to 20%) based on actual requirements.

Quyền lợi

• Thưởng: 13th month salary + Performance Bonus
• Chăm sóc sức khoẻ: Health Care Insurance for Individual & Dependant