Technical Support ( Lubricants: Formulation & Product Development)

1. Job Summary:
The Technical & Development Support Officer is responsible for providing technical support to lubricant manufacturers, optimizing formulations, coordinating training with suppliers, and ensuring product suitability for the Vietnamese market. This role also involves engaging with customers regularly, solving technical issues, supporting certification processes, and operating laboratory activities to maintain product quality.
2. Duties and Responsibilities:
Customer & Technical Support
Maintain regular contact with customers and conduct onsite visits.
Provide technical troubleshooting for customers’ manufacturing processes while they use the company’s products.
Introduce new products and update customers with relevant technical information on existing offerings.
Consult customers on product applications, usage methods, and technical requirements.
Formulation & Product Development
Customize and adjust supplier standard formulations to meet customer performance and cost requirements; propose competitive blending solutions.
Conduct technical research on market-related products and competitor offerings.
Evaluate supplier samples and ensure suitability for the Vietnamese market; support customers in lab blending activities.
Training & Certification Support
Coordinate with suppliers to organize technical trainings, seminars, and workshops for lubricant manufacturers and end-users.
Support customers with API and OEM approval processes; explain international lubricant and fuel standards clearly.
Documentation & Market Analysis
Prepare and manage technical documents related to product applications and customer requirements.
Develop market mapping reports for new products or new suppliers as required.
Laboratory Operations
Manage laboratory activities, including sample storage, testing, monitoring, and evaluation of blended lubricant products.
Education
Bachelor’s Degree in Chemical Science, Oil & Gas, or related fields.
Master’s Degree is an advantage.
Experience
At least 5 years of experience in lubricant manufacturing processes, or in R&D related to lubricant applications.
Skills & Others
Fluent in English (both written and spoken).
Proficient in PC and laboratory equipment operations.
Strong customer service mindset, enthusiastic and proactive.
Hardworking and willing to travel when required.
Ngành nghề: Dầu khí
Kinh nghiệm: 5 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh