Technical Service Executive (Garments / Textile / Apparel)

Role Purpose:

• To provide quality technical services to brands and customers in both thread and trims business.

• To support the sales team to develop a profitable sales argument in favour of the Coats offer for thread and trims by conducting training, seminar, product recommendation, development, and trials.

Principal Accountabilities and Key Activities:

Coats value added technical solutions management:

• Managing Coats sewing, embroidery and trims solution activities for customers

• Conducting Thread audit, Trims audit, Training programs, Workshops, Consumption Analysis, Logo Enhancement, etc. coming under Coats sewing, embroidery and trims solutions

Business development functions:

• Promoting the company’s top of the line products in thread and trims to customers using the Technical Service concept

• Using high level of technical input to build very strong business relationships with development/ production/ quality assurance personnel in customer organization

• Delivering technical presentations & conduct technical seminars to key customers as well as brands in order to build a strong image for Coats technical services

• Supporting to influence Product up-gradation in brands and customers

• Supporting new product launch and penetration in the market place

Supporting Sales efforts:

• Interaction with the salesperson to ensure that everybody works in tandem and towards the same goals

• Advising complaint handling guidance/ assistance for the sales/ QA whenever required

• Training the sales team on the technicalities of threads, trims & applications

Yêu cầu công việc

• University/ College degree in garment or related field.

• Good communication in English, Chinese and Vietnamese

• At least 3-year experience in apparel industry or related industry with experience in product development, production and team management

Quyền lợi

• Thưởng: 13th salary; 13 annual leaves; public holiday bonus
• Chăm sóc sức khoẻ: Bao Viet Healthcare for employees and 1 family member
• Khác: Annual Bonus, Meal allowance; Phone allowance