(Senior) Key Account Executive

Job Description
Account & Business Management
Analyze business performance and identify growth opportunities.
Work with clients on demand forecasting and ensure smooth goods delivery.
Build and execute monthly business plans with clients, platforms, and internal teams.
Manage receivables, revenue consolidation, and reconciliation.
Develop and maintain performance dashboards & reports.
Campaign Management
Plan and manage integrated campaign calendars, especially peak seasons (11.11, 12.12, Tet, platform birthdays).
Conceptualize and execute campaigns aligned wiƯth brand strategy & sales targets.
Coordinate with internal teams (Commercial, Digital, E-Merchandising, Creative, Finance, Ops) and platforms (Shopee, Lazada, Tiki…).
Track campaign performance, extract insights, and share key learnings with brands.
Monitor e-commerce trends & best practices.
Merchandise & Visual Management
Ensure onsite visibility execution (banners, PDPs, category pages, homepage) meets timeline & revenue targets.
Control product & brand presentation to optimize user experience and conversion.
Analyze platform reports to identify performance drivers & gaps.
Proactively propose visual, mechanic, and merchandising solutions to boost sales.
Work closely with internal teams, agencies, and vendors to optimize UX & conversion.
Operations Excellence
Coordinate end-to-end order fulfillment & delivery with Ops teams.
Ensure online store KPIs are met (availability, execution accuracy).
Education background requirements:
Bacher’s degree in in Marketing, Business Administration, or a related field
Experience/Industry requirements:
2+ years experience in Key Account / E-commerce / Merchandising.
Strong understanding of E-commerce platforms (Shopee, Lazada, Tiki).
Hands-on experience with visual merchandising / e-merchandising.
Data-driven mindset; comfortable with reports & performance analysis.
Strong coordination & stakeholder management skills.
Detail-oriented, proactive, and execution-focused.
Competency requirements:
Analysis & Problem Solving: Identifies and analyses a range of problems by isolating key issues, evaluating relevant data and reaching logical conclusions
Client Centric: Building strong customer relationships and delivering customer-centric solutions.
Communication: Communicates confidently and professionally, respecting the audience, engendering confidence and trust from external stakeholders and from individuals, teams, departments and the company
Accountability & Ownership: Plans and balances a range of tasks, assignments, projects and resources. Is able to cope with conflicting demands without undue disruption in order to get things done.
Ngành nghề: Thương mại điện tử
Kinh nghiệm: Không yêu cầu
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh