Livestream Account Team Leader

Key Responsibilities
Team Leadership & Management
Lead, mentor, and develop the Livestream Accounts team (5 - 8 staff), including onboarding, performance management, skills development and workflows.
Ensure team members deliver high-quality account servicing, commercial performance and client satisfaction.
Set clear performance expectations, KPIs, and coaching plans to elevate individual and team success.
Coordinate resource allocation and priorities to support business goals and daily operations.
Client & Account Strategy
Partner with the Livestream Account Manager to shape overall account strategy and execution priorities across livestream brand portfolios.
Support strategic account planning, including customer segmentation, sales targets, revenue forecasting and lifecycle planning.
Review and optimize account plans, proposals, pricing strategies and value propositions for top clients.
Provide leadership oversight on strategic brand communication and partnership growth initiatives.
Execution & Performance Monitoring
Monitor key account performance metrics such as sell-in, sell-out, livestream revenue (GMV), conversion rates, inventory health, and brand share.
Use performance data to advise the team on optimization opportunities and champion actions that improve client outcomes.
Ensure accurate and timely reporting to internal leadership and clients, including business reviews and performance insights.
Cross-Functional Coordination
Partner with internal teams (LS Production, Design, Content, Host, COM, Data/Analytics) to ensure seamless execution of client campaigns.
Communicate priorities, requirements and deadlines with relevant stakeholders to remove execution barriers.
Support internal operations improvements that boost team efficiency and client outcomes.
Client Relationship & Growth
Build and maintain trusted, long-term relationships with key client stakeholders.
Support the pursuit of new brand partnerships and expansion opportunities with existing accounts.
Represent the team in client meetings and escalate feedback or issues promptly to the Livestream Account Manager.
Yêu cầu công việc
Education
Bachelor’s degree or equivalent professional experience
Experience & Skills
Minimum 2 - 3 years of experience in e-commerce, retail, or a related industry
Experience leading teams and working with multi-level stakeholders
Strong analytical thinking, problem-solving skills, and commercial acumen
Proven experience in negotiation and relationship management
Strong communication and people management capabilities, with experience engaging senior stakeholders
Ability to operate effectively in a fast-paced, dynamic environment
Excellent written and verbal communication skills
Strong teamwork and interpersonal skills
Ngành nghề: Thương mại điện tử
Kinh nghiệm: 2 Năm
Cấp bậc: Trưởng nhóm / Giám sát
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh