Reverse Logistics Analyst (FDCR)

Job Description
We are looking for a detail-oriented Analyst to support our
Failed Delivery and Customer Return (FDCR) operations. This role will be responsible for reconciling data across systems (platforms, warehouses, ticketing tools), building insightful dashboards, validating hypotheses, and delivering actionable insights to support business decisions and platform claims.
Responsibilities:
Consolidate and reconcile data from platform reports, warehouse systems, and internal tools.
Build and maintain dashboards and weekly/monthly FDCR performance reports.
Conduct root-cause analysis on return issues, delays, or disputes.
Support the Project Manager in testing and validating process improvement hypotheses.
Assist in ad hoc analysis for platform claims, write-off prevention, and performance gaps.
Propose data-driven actions to improve recovery and operational efficiency.
1–3 years of experience in data analysis, operations, or supply chain.
Strong proficiency in Excel and/or Google Sheets; experience with SQL or BI tools is a plus.
High attention to detail and strong reconciliation logic.
Ability to synthesize findings and present them clearly to non-technical stakeholders.
A background in e-commerce, logistics, or reverse supply chain is an advantage.
Ngành nghề: Thương mại điện tử
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh