Senior Executive, Key Account Management (Ecommerce)

Manage the day-to-day operations & sale of assigned online businesses

Responsible for smooth day-to-day execution of channel management

1. Partner Management

• Be the key contact point to work with Client / Brand to maximize their eCommerce business – including but not limited to sale, market share & P&L

• Working with e-platform to conduct best in class service to develop & maintain high quality of ecommerce store

2. E-store operation, promotions and transactions

• Monitor DKSH KPI on e-market place

• Maintain & update master data (products, pricing, promotion, etc.)

• Data analysis/ Dashboard/ Reporting on EC performance and process enhancement

• Lead activities of weekly/monthly promotion plan, JBP (Joint Business Plan) and execution including but not limited on 3 platform: Shopee, Lazada, Tiktokshop.

• Assist with media plans, merchandising, consumer engagement, and social commerce program where required.

• Responsible for end-to-end eCommerce performance including Commercial (sales, promotions, pricing, on-site visibility, etc.) and operation (stock availability, order management, order fulfillment, after-sales service etc.)

3. Drive business growth

• Ensure sales target achievement.

• Lead the process of developing business plans and marketing and operational plans.

• Robust in research and analysis of new online opportunities

• Research, explore & deploy new sale channels.

4. P&L Management

• Liaise with Operations Finance to collect and reconcile all expenses & supporting documents on time.

• Controlling A&P expenses

5. Coordinate internal DKSH across departments and BUs of effective implementation

• Support and keep service operation smooth.

• Communicate / interact with the online business plan to all operational departments and business units.

• Monitor and evaluate the outcome of implementation.

• Ensure e-retailer and marketplace strategies are integrated offline and online.

Yêu cầu công việc

• Bachelor’s Degree

• Preferably 4-5 Year work experience in E-Commerce industry

• Experience working in eCommerce platform or enablers is a plus

• Excellence understanding of E-Commerce market

• Well familiar with e-platform operations, tools & solutions

• Proficient Microsoft office

• Solid knowledge of digital marketing

• Ability to Multitask and communicate clearly and concisely.

• Agile in implementing fast-paced online environment onto DKSH.

• Demonstrate ability to work and collaborate in a team setting.

• Proactive, responsible, organized, and able to work independently.

• Strong in critical thinking skills

• Good level of computer literacy

• Fluent written & verbal communication skills in English

• Familiar to SAP is a plus

Quyền lợi

• Thưởng: Performance bonus
• Chăm sóc sức khoẻ: Health insurance
• Đào tạo: More enhance training courses