Senior Air Customer Service Executive

• Handle daily customer service activities within the assigned customer cluster, including compliance with Standard Operating Procedures (SOPs), shipment reporting, system operations, and customer-specific requirements.

• Understand shipment process flows and operating systems, identify issues, take corrective actions, and continuously improve operational efficiency.

• Coordinate closely with terminal handling teams, nominated agents, and local service providers to ensure smooth cargo handling and timely airfreight dispatch.

• Liaise with customers to provide timely updates, handle inquiries, and resolve complaints effectively.

• Communicate operational and commercial requirements of the branch and its customers to overseas colleagues to ensure operational consistency and customer satisfaction.

• Build and maintain strong customer relationships and enhance customer retention through proactive daily communication.

• Perform data entry, documentation processing, EDI/milestone transmission, and monitor AR activity as well as month-end file closing.

• Achieve assigned KPIs while ensuring full compliance with company procedures and legal requirements.

• Perform other duties as assigned by management.

Yêu cầu công việc

1. Minimum 2 years of experience in Air Customer Service role within the freight forwarding industry.

2. Fluent in English; Chinese proficiency is an advantage

3. Strong written and verbal communication skills.

4. Ability to adapt to changes and perform effectively in a fast-paced environment.

5. Reliable and dependable with a strong sense of responsibility.

6. Accurate, organized, and able to deliver high-quality work

Quyền lợi

• Thưởng: 13th month Salary, Bonus
• Chăm sóc sức khoẻ: Full paid for Social Insurance, Health Insurance
• Hoạt động nhóm: Team activities, company outing trip