SALES OPERATIONS SPECIALIST

- Position: SALES OPERATIONS SPECIALIST
- Reports to: Head of Commercial Department
- Effective Date: 14/07/2026
- Approved by: CEO
- Position Purpose
- Support business development activities across Vietnam and the Philippines by coordinating proposals, managing RFP/RFI submissions, tracking commercial opportunities, supporting customer operations, and ensuring smooth administrative processes.
- This position is designed as a career development role for candidates who aspire to become an Account Manager or Commercial Manager within the next 2 - 4 years.
- Responsibilities
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- Proposal / RFP / RFI Coordination
- Coordinate the preparation and submission of RFI, RFP, RFQ and proposal documents.
- Work closely with Project Managers, Delivery Managers, Engineering teams and Board Of Directors to collect technical and commercial information.
- Prepare proposal documents, presentations, and company credentials.
- Ensure proposal submissions are accurate and completed on schedule.
- Maintain the proposal knowledge repository and reusable templates.
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- Bid Management
- Support the end-to-end bid process.
- Track bid timelines, customer deadlines, and action items.
- Organize bid review meetings and coordinate follow-up activities.
- Maintain bid documentation and submission records.
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- Commercial Tracking
- Maintain the sales pipeline and opportunity tracker.
- Track proposal status, contracts, and forecast information.
- Coordinate contract documentation and quotation preparation.
- Prepare weekly and monthly sales reports for management.
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- Vendor Onboarding
- Coordinate supplier registration and onboarding activities.
- Prepare onboarding documentation requested by customers.
- Coordinate NDA, compliance and procurement documentation.
- Follow up until onboarding is completed.
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- Customer Operations
- Coordinate customer meetings, workshops, and governance sessions.
- Follow up on action items with customers and internal teams.
- Maintain customer information and documentation.
- Support customer operational requests.
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- Administrative Support
- Prepare meeting minutes and maintain document repositories.
- Support travel arrangements and customer events.
- Assist with internal approval processes and document management.
Yêu cầu công việc
- Education
- Bachelor's degree in Business Administration, Marketing, Information Technology or a related field.
- Experience
- 2 - 4 years of experience in Sales Support, Commercial Operations, PMO, Bid Coordination, or Account Coordination.
- Experience in IT services, software outsourcing, technology consulting, or system integration company is preferred.
- Experience supporting RFP/RFI submissions is an advantage.
- Skills
- Good English communication skills (writing, speaking, listening, and speaking).
- Strong communication and coordination skills.
- Excellent organization and time management.
- Attention to detail and the ability to manage multiple deadlines.
- Positive attitude with a willingness to learn commercial and sales activities.
- Technical Skills
- Microsoft Excel, PowerPoint, and Word.
- SharePoint and Microsoft Teams.
- Confluence (preferred).
- CRM systems such as HubSpot or Salesforce (preferred).
- Power BI (preferred).
Quyền lợi được hưởng
- Salary: Competitive and negotiable based on qualifications, experience, and overall fit.
- Participation in statutory social insurance, health insurance, and unemployment insurance in accordance with Vietnamese labor regulations.
- Performance-based bonuses, holiday bonuses, and other employee benefits in accordance with the Company's policies.
- Excellent opportunities for professional development and career advancement in a professional, transparent, and collaborative work environment.