Sales Administrator

1. Overall Role Objective

The Sales Administrator understands the customer needs and satisfy the customers' requirements in relation to order processing and the associated communications with the aim to exceed their expectations.

The Sales Administrator works closely with Sales Manager to plan, organize, execute and to follow up on operations linked to deliver the clients with the expected service level. He/She is in constant communication with external clients and as well as internal clients (operations, accounting, quality management) to ensure the timely delivery and executing of services and product alongside with her/his team members.

2. Responsibilities & Expected Results

2.1 Sales administration

• Communication to customers by telephone, email daily.

• Follow-up daily delivery status to ensure on time/in full of deliveries in compliance with customers’ delivery schedule.

• Confirm delivery date to customer based on discussion with warehouse on product availability.

• Record and statistics details of the sales order

• Keeping accurate records of discussions or correspondence with customers.

• Coordination and follow up on delivery status between operation team and customer to ensure on time / in full deliveries.

• Supporting sales department in activities associated with customer service, orders and compliance

• Issue invoices and follow-up on outstanding invoices + past due; such that no late payments will be accepted.

• Weekly, Monthly and quarterly structured reporting on sales volumes, forecasts and deliveries, incidents

2.2 Customer service

• Receiving customer complaint and satisfying compliance requirements.

• Forwarding the claim to QA Team for investigation.

• Update daily Delivery Activity Report

3. Requ

Yêu cầu công việc

3. Required Specific Knowledge (Education, Training, Experiences), Skills & Tools

3.1 Education

• Bachelor and or Master degree in Accountancy, Business Administration / Management, Marketing or Engineering

3.2 Experiences

• Preferably at least 2 years of experiences in sales department of Logistics Company

• Knowledge and understanding of presales, sales and after sales processes

• Knowledge in international logistics or logistics processes are an asset

3.3 Skills

• Commercial service orientated attitude:

o Sense to understand quickly customer requirements and needs

o Precise and detailed orientated working but keeping an eye on overall customer requirements and internal processes

o Drive to meet/exceed customer expectation

o At ease with communicating adequately with clients

• Flexible, goal – oriented approach

• Strong English communication skills (written and verbal)

• Ability to work independently or in a team environment in pressure situations:

• Good computer skills (MS Office, email)

• Working in a structured and precise manner

Quyền lợi

• Thưởng: Bonus 13 & 14
• Chăm sóc sức khoẻ: Healthcare
• Khác: Company Trip, Year End Party