Quality Assuarance Manager

Our client, who is a global technology-enabled service provider specializing in AI-powered image post-production solutions, is looking for a suitable candidate to join their firm. 

Quality Standards and Compliance

• Define, implement, and enforce quality standards, SOPs, and internal SLAs.
• Ensure consistent quality processes across all services and products, including AI-enabled solutions.
• Lead quality audits and cross-functional alignment.
• Act as the central authority for quality standards and compliance.

Quality Management and Continuous Improvement

• Design, implement, and scale an end-to-end Quality Management Framework.
• Establish and manage quality performance metrics.
• Analyze operational data to identify root causes, recurring issues, and improvement opportunities.
• Partner with Production and Operations teams to implement continuous improvement initiatives.

Issue and Escalation Management

• Own the quality issue management and escalation framework.
• Lead cross-functional resolution of complex quality issues.
• Ensure corrective and preventive actions are implemented, monitored, and completed.
• Reduce recurring escalations and resolution times.

Key Account Quality Management

• Oversee quality performance for enterprise and strategic accounts.
• Translate customer expectations into measurable quality standards.
• Ensure production output consistently meets account-specific requirements.
• Support customer satisfaction, retention, and account expansion.

Team Leadership and Capability Development

• Lead, structure, and develop the QA team.
• Manage performance, responsibilities, and ways of working.
• Build a quality culture centered on ownership, accountability, speed, and continuous improvement.
• Coach team members and strengthen quality capabilities across operational teams.

Yêu cầu ứng viên

Essential

• At least 5–7 years of experience in Quality Management or QA leadership.
• Experience working across multiple complex industries.
• Proven experience building or scaling a Quality Management System.
• Strong track record of driving cross-functional change and process standardization.
• Experience improving quality performance in complex operational environments.
• Experience working directly with customers and translating requirements into quality standards.
• Business-level English communication skills.
• Strong analytical, problem-solving, and data-driven decision-making abilities.
• Ability to adapt quickly to new industries, products, and operational models.
• Strong leadership presence and ability to influence stakeholders at different seniority levels.
• Comfortable working in a fast-paced, high-growth environment.

Preferred

• Six Sigma, Lean, or a similar process improvement certification.
• Hands-on experience applying structured problem-solving and continuous improvement methodologies.

Measures of Success

• QA operates as a proactive and centralized quality function.
• Quality standards are clearly defined and consistently enforced across teams and products.
• Higher customer satisfaction.
• Improved first-time approval rates.
• Fewer recurring escalations and shorter resolution times.
• Reduced production rework and improved operational efficiency.
• Greater ownership and reduced dependency on commercial teams for service delivery.

Quyền lợi được hưởng

• Flexible working arrangements with up to five work-from-home days per month.
• Comprehensive private healthcare insurance coverage.
• Attractive performance-based bonuses of up to three months’ salary.