Pre-Due Team Leader (Trưởng Nhóm Nhắc Phí)

Job Summary:

This role has main responsibilities that lead team to achieve monthly required target which effectively contribute to Shinhan Finance’s (SVFC) bounce rate expectation and comply with SVFC core values. Ensure Predue team that s/he directly manage is smoothly run time to time.

Key Roles & Responsibilities:

1. The Employee’s main job responsibilities and duties include, but are not limited to duties as set forth

as below:

 Lead, organize and supervise the team’s activities to ensure team/ staffs meet all Pre-due

targets.

 Ensure daily assignments are done within the specified time: account allocation to staffs

based on risk segmentation and staff capability then release report to team on time

 Set, track, and evaluate team and staff performance, including call productivity, contact rate,

PTP rate, kept PTP rate, recovery amt, and portfolios improvement

 Closely monitor portfolio performance indicator, including paid rate, successful contact rate,

PTP and broken PTP trend

 Monitor call quality, communication tone, and messaging content to prevent regulatory

breaches, customer un-satisfaction.

 Regularly generate and update Paid/RF status, productivity report and sent back result to

respective staff for further follow up any other tasks

2. Demonstrate strong understanding of end to end credit card operations, including transaction posting,

statement cycle, billing information, late fees, and penalty charge in system

3. Identify operation gaps or system issues impacting performance effectiveness and coordinate with

relevant teams for resolution

4. Provide an excellent training and monitoring for team members to bring them a soonest catch up on

daily work with acceptance service level. Performed phone monitoring and random call audits to ensure

staff meet QA criteria

5. Provide hands-on support on handling complex, high risk or sensitive delinquent cases and complain

handling

6. Participate and contribute to team meetings, training courses, and quality workshops.

7. Support Team Head in recruitment process

8. Handle and solve all related queries, requests, and tickets. Promptly and accurately reply tickets to

related departments within TAT requirement

9. Perform excellent administrative tasks (if any), team’s equipment management, document

arrangement, and maintaining a clean and enjoyable working environment

10. Others task which are assigned by Bounce Rate Management leaders

Yêu cầu công việc

1. Qualification: College, University graduated is preferable. Probably in Economics, Finance or Banking

2. Work Experience: Experience as Pre-due Team Leader (Card), Team Leader Collection (B0, B1)

3. Knowledge

Computer literature (advanced of Excel, Word)

Basic English (reading, writing)

4. Skills

Team management skill

Good at excel skill, careful, detail oriented

Motivated and proactive

Careful, patient, willing to do style of work

Keenness character

Quyền lợi

• Thưởng: Attractive KPI Bonus (monthly or yearly) and 13th month salary
• Chăm sóc sức khoẻ: Premium personal healthcare insurance for all employees and spouse and/or children
• Nghỉ phép có lương: 14 – 20 days annual leave, 3 days of sick leave with pay