OPERATIONS SPECIALIST (CS & DOCS) - CHINESE/ ENGLISH SPEAKING

About us

EZOCEAN is a premier multinational logistics corporation headquartered in Hong Kong and China.

With a robust direct office network across five Southeast Asian countries (Vietnam, Indonesia, Thailand, Malaysia, and Cambodia), we empower our team with superior operational control and market-leading solutions.

At EZOCEAN, we provide you with competitive market rates and fast, dedicated support from our

professional internal teams at every branch.

Job Description

We are looking for an Operations Specialist to ensure smooth shipments and manage our daily operations for the responsibilities below:

• Contact customers (shippers) to support necessary procedures related to shipments.

• Coordinate and monitor daily sea freight operations (Import, Export, Transshipment).

• Prepare and process daily shipping documents (B/L, Packing List, Invoice, C/O, permits, etc.).

• Provide timely updates on shipment status to customers.

• Liaise with shipping lines, ports, overseas agents, and internal departments as required.

• Ensure shipment documentation complies with Customs regulations and current laws.

• Manage and archive operational records and documents.

• Handle customer inquiries and resolve any issues.

• Support ad-hoc tasks and other duties as assigned by supervisors.

• Report directly to managers or leadership upon request.

Yêu cầu công việc

Job requirement

• Bachelor’s or Associate degree in Business, Foreign Trade, Logistics, or Transportation.

• Minimum 1 year of experience in sea freight at logistics, freight forwarding, or international transport companies.

• Good communication skills in English; proficiency in Chinese is a plus.

• Proficient in office tools: Outlook, Word, Excel.

• Ability to work under high pressure and meet deadlines.

• Agile, honest, meticulous, responsible, and a good team player.

Office

• Location: 5th Floor, 30-32 Yersin Street, Ben Thanh Ward, District 1, HCMC.

• Time: Monday - Friday (8:00 AM - 5:30 PM) | Lunch break: 1.5 hours

Quyền lợi

• Thưởng:
  - Annual salary reviews based on KPIs result - Extra benefits: 13th-month salary, performance bonuses, and gifts for special occasions
• Chăm sóc sức khoẻ:
  - Full insurance coverage per labor law - Annual health check-ups
• Nghỉ phép có lương: Working hours from Monday to Friday
• Đào tạo: In-depth training on Import-Export and Logistics operations
• Hoạt động nhóm: Frequent Team Building, Company Trips, and vibrant internal events