Office Experience Executive

IECS is looking for a friendly, professional, and service-oriented Student Experience Executive who will be the first point of contact for students, parents, partners, and visitors. This role is essential in creating an outstanding first impression while ensuring the smooth operation of the front office and supporting daily administrative activities.

Front Office Experience Executive & Customer Experience

• Welcome students, parents, partners, and visitors with a warm and professional attitude.
• Handle incoming phone calls, emails, and messages, directing inquiries to the appropriate departments.
• Provide accurate information about IECS programs, schedules, and services.
• Maintain a clean, organized, and professional reception area at all times.
• Prepare meeting rooms and refreshments for guests and business partners.

Student Support

• Assist students with check-in, class schedules, learning materials, and general inquiries.
• Coordinate with Academic and Admissions teams to ensure a seamless student experience.
• Support teachers and staff with classroom preparation and daily operations when needed.

Office Administration

• Manage incoming and outgoing mail, parcels, and official documents.
• Monitor office supplies and coordinate purchasing requests.
• Schedule meeting rooms and assist with internal administrative tasks.
• Maintain accurate records and support daily office operations.

Brand Representation

• Represent IECS with professionalism, courtesy, and positive energy.
• Ensure every visitor receives an excellent customer experience.
• Contribute to maintaining the high-quality service standards of IECS.

Notes

• This role is ideal for individuals who enjoy interacting with people and delivering exceptional customer service.
• The position requires professionalism, attention to detail, and the ability to multitask in a fast-paced environment.
• You will become one of the key representatives of the IECS brand.

Yêu cầu ứng viên

Education

• College diploma or Bachelor's degree.
• Preferred majors include Business Administration, Hospitality, Tourism, Foreign Languages, or related fields.

Age

• 20–28 years old.

Appearance

• Female candidates.
• Height: 160 cm or above.
• Pleasant, well-groomed, and professional appearance.
• Friendly smile, confident communication, and positive attitude.

Experience

• 1 to 2 years of experience in Reception, Customer Service, Administrative Support, or related roles is preferred.
• Fresh graduates with excellent communication skills and a strong willingness to learn are welcome to apply.

Skills

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Good organizational and multitasking abilities.
• Proficient in Microsoft Office.
• Ability to remain calm and professional under pressure.
• Basic English communication skills are preferred.
• Knowledge of German is a plus.

Personal Qualities

• Friendly and approachable.
• Professional and responsible.
• Detail-oriented.
• Proactive and eager to learn.
• Positive attitude and team player.
• Passionate about education and customer service.

Quyền lợi được hưởng

Compensation

• Competitive base salary.
• Performance-based incentives.
• Annual salary review based on performance and contribution.
• Holiday, Tet, and Year-End bonuses.

Learning & Development

• Professional training in customer service and front office operations.
• Opportunities to improve communication and administrative skills.
• German language learning support and career development opportunities.

Career Path

0–2 Months

• Complete onboarding and training.
• Learn IECS processes and front office operations.

3–6 Months

• Independently manage front desk operations.
• Support company events and student services.

6–12 Months

Opportunity to advance into positions such as:

• Customer Experience Executive
• Office Administrator
• Student Services Executive
• Executive Assistant
• Operations Executive

Working Environment

• Modern and professional offi