Key Account Manager

Purpose of Position: Developing and maintaining strategic relationships with major clients across the country. This role ensures revenue growth, customer satisfaction, and long-term partnerships by aligning client needs with company offerings. The manager will lead account planning, negotiate contracts, and collaborate with cross-functional teams to deliver tailored solutions.

Operation Network:

Area of Responsibilities % of Measurement Criteria

Time

1 Account Management

• Build and maintain strong relationships

with national key accounts.

• Serve as the primary point of contact for

strategic clients.

• Develop account strategies to maximize

revenue and profitability.

2 Sales & Business Development

• Identify opportunities for upselling and cross-selling

within key accounts.

• Achieve sales targets and expand market share

nationally.

• Negotiate contracts, pricing, and terms to ensure

mutual benefit.

3 Strategic Planning

• Develop annual account plans aligned with

company objectives.

• Monitor market trends and competitor activities to

inform strategy.

• Provide accurate sales forecasts and performance

reports.

4 Collaboration

• Work closely with marketing, product, and

operations teams to deliver client solutions.

• Coordinate with regional sales teams to ensure

consistent service nationwide.

• Lead presentations and business reviews with

clients.

5 Customer Success

• Ensure high levels of customer satisfaction and

retention.

• Resolve client issues promptly and effectively.

• Act as a trusted advisor to clients, offering insights

and recommendations.

6 Performance Metrics

• Achievement of national sales targets.

• Growth in revenue from key accounts.

• Customer satisfaction and retention rates.

• Successful execution of account strategies.

Noted: total % time MUST 100%.

Objective and Measurement Criteria – SMART principle.

Yêu cầu công việc

• Knowledge:

- 5+ years of experience in sales, with at least 3 years in key account management.

- Bachelor’s degree in Business, Marketing, or related field (MBA preferred).

- Have experiences in beverage brand as Davinci, Monin, Idocean, Good Foods, Ly Gia Vien, Fonterra etc...is referable.

• Skill:

- Strong negotiation, communication, and presentation skills.

- Proven track record of managing national or large-scale accounts.

- Ability to analyze data, identify trends, and make strategic decisions.

- Willingness to travel nationally as required.

- Leadership and team collaboration

- Problem-solving and adaptability

• Behavior:

- Analytical & Adaptive

- Pro-active

Quyền lợi

• Thưởng: 13th salary + incentive
• Chăm sóc sức khoẻ: insurance for 01 immediate family member
• Máy tính xách tay: provided
• Điện thoại: mobile allowance
• Khác: gift, team building