Junior Network Engineer

• IPTP global network monitoring
• Server assembling /termination /troubleshooting;
• Network equipment support and configuration;
• Remote hands assistance;
• Hardware inventory management, documentation handling;
• Assist in managing local office infrastructure in Vietnam;
• Ensure proper tracking and following up of all cases until their resolution;
• Fulfill duties/tasks assigned on ERP and RT system in a timely manner;
• Manage requests from internal and external clients and resolve it on company system;
• Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed;
• Handle request cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;
• Conduct root-cause analysis for technical issues in coordination with other technical teams;
• Maintain accurate customer documents and prepare reports for all issues and resolutions;
• Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes;

Yêu cầu ứng viên

• Good practical knowledge of Networking (CCNA level)
• Good English communication.
• Able to work night shifts
• Basic knowledge, experience Linux / Windows.
• Problem solving abilities, attention to details.
• Experience in technical support/troubleshooting/documenting is a plus.
• Ability to work independently / cooperate with the team.
• Ability to work under pressure / multitask.
• At least 1 year of experience in Networking

Quyền lợi được hưởng

● Nightshift allowance

● 15 annual leave days

● Year-end bonus

● High-end yearly health check-up

● Team building activities held monthly and quarterly

● Social, health and unemployment Insurance following Government policy