IT Support Specialist

• Provide day-to-day technical support for staff (hardware, software, access, system issues)
• Install, configure, and maintain computers, operating systems, and office applications
• Monitor and maintain networks, internet connectivity, printers, and shared systems
• Manage user accounts, permissions, and password resets
• Maintain and update company WordPress websites (plugins, backups, uptime monitoring)
• Troubleshoot website issues (hosting, SSL, downtime, caching, plugin conflicts)
• Coordinate with hosting providers or developers for advanced fixes
• Support meeting rooms, filming setups, and event technology (screens, projectors, sound, connections, livestream basics)
• Ensure technical readiness for internal meetings, client calls, productions, and onsite or hybrid events
• Provide troubleshooting support during recordings, livestreams, or events when needed
• Implement basic cybersecurity practices (updates, backups, antivirus monitoring)
• Document IT procedures and maintain equipment inventory
• Leverage AI productivity tools to improve troubleshooting, research, and workflow efficiency

Yêu cầu ứng viên

Bachelor’s degree in Information Technology, Computer Science, or related field
Minimum 2 years of IT support or system administration experience
Strong knowledge of Windows/Mac environments, networking basics, and cloud tools (Google Workspace, Microsoft 365, etc.)
Experience managing WordPress websites, hosting panels, and domain settings
Knowledge of and practical experience with programming languages and technologies such as HTML, CSS, PHP, SQL … as well as familiarity with mobile development language/ frameworks, with the ability to support, troubleshoot, and implement basic fixes for web or mobile applications
Basic knowledge of CI/CD and deployment workflows, with the ability to support version control, staging/production environments, and safe updates for websites or applications
Ability to support digital tools and AV setups used in meetings or content production
Good English communication skills (spoken and written)
Proficient in using AI tools (ChatGPT, Gemini, or similar) to assist troubleshooting, research, and documentation
Strong problem-solving mindset with good prioritization skills
Service-oriented attitude, attention to detail, and ability to work independently and in a team
 

Quyền lợi được hưởng

Competitive salary and benefits. 
Salary negotiable depending on experience, ability and probation performance.
Performance based bonuses. 
Annual salary review. 
Annual health check. 
Social security. 
12 days annual leave per year. 
Frequent team building activities. 
Opportunities to increase English proficiency through working in an international environment.