HN - Restaurant Manager

Deliver WOW experience

- Pursue 4P’s quality excellence. Always looking for the opportunity to deliver the WOW moment to the guest. Engage our service and guests and strengthen guest loyalty.

Build up the team

- Build up the team who has strong passion/commitment for 4P’s quality excellence.

- Inspiring the team member with a Vision/Mission statement. Be the role model to perform

- Focus on the partner‘s development and generate a sufficient training plan. A good leader makes pepple

THE DELIVERABLES

Quality Excellence

- Deliver the wow dining experience to the guest. Encourage any touching point with guests and strengthen the connection. Deliver the memorable experience beyond the guest’s expectation.

- Pursue 4P’s service standard/manuals. Make sure our partner delivers the service as 4ps standard and serves dishes in the best condition in the store operation.

- Commitment for food quality excellence. Serve dishes in the best condition with the right quality and right communication.

- Implement routine food quality check to make sure maintaining standard taste and presentation.

- Strict management for food safety hygiene control.

- Maintain the store ambience/ environment. Secure the guests safety as well as maintain excellent ambience

- Be responsible for the store KPI. Consistently tracking the store performance, find out any “Not working” and take the collective countermeasure.

- Pursue looking for the knowledge to uplift our service quality. I.e, Drinks (Wine) , Food, System APP

People development and training

- Ensure interview, selection for all newcomers

- Pick up potential candidates for the store people pipeline and make sufficient training and promotion plans.

- Make sure all teams are executing training on time for all positions

- Ensure skills partner for key positions

Sustainable Business development

- Be the owner of the store P&L

- Secure sustainable business development and make sure the store is operating with profitable conditions.

- Partner roster management: Expect the sales focus and arrange the roster to secure the profit with COL control as well as to maintain 4ps quality.

- Manage expenses for ordering/purchasing to secure profit.

- Stock control, inventory management, manage the COGS with safety level and export the right result on the inventory

Yêu cầu công việc

- Work experience in Manager or Supervisor level in Food & Beverage field (Hotel/ Restaurant/ Fast food chain), high service quality.

- Advanced level in English (Speaking & Writing)

- Empathy with our vision

- Culture fit (Omotenashi, Authenticity, Kaizen, Compassion)

- Work experience in Manager or Supervisor level in Food & Beverage field (Hotel/ Restaurant/ Fast food chain)

- Have Passion for Culinary

- Outstanding customer service mindset

- Have strong leadership, management and problem solving skills

- Being independent, proactive, patient, high responsibility and willing to work under high pressure

- Commit to the goals of leading and coaching people

Quyền lợi

• Thưởng: 13rd salary; Annual Performance Review
• Chăm sóc sức khoẻ: PTI Healthcare
• Phiếu giảm giá: Discount program for employee 50%