Fraud Parameter Strategy Manager

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About the Department

Personal Financial Services: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Overview of the Role

• Maintain the Fraud Detection and Prevention systems, Association systems while balancing the financial losses and customer experience.

• The main responsibilities are to propose strategies to prevent, detect and deter fraudulent activities and save financial losses for the bank. This should come as result of analysis on domestic & global fraud trends as well as the production of fraud & authorization MIS.

Job Responsibilities

• Perform timely and thorough review and analysis of fraud trends, suspicious transactions from relevant fraud systems and association systems.

• Propose judicious system maintenances and parameter adjustments to combat emerging fraud trends, critical fraud detection strategies.

• Initiate mass-block/mass-replacement of at-risk accounts, reporting fraud database as applicable.

• Produce MIS regarding Fraud & Authorization purports on the ad-hoc, monthly and yearly basis. Coordinate on all subjects of fraud strategies, trends, patterns, systems and MIS. Perform periodic and ad-hoc assessments on strategy productivity and efficiency by using indexes such as FPR, Detection rate, Penetration rate, Hit rate, etc.

• Ensure and monitor key performance indicators (KPIs) to achieve in country/regional target.

• Perform testing and signs-off for any newly implemented and upgraded Fraud & Authorization systems.

• Ensure ad-hoc requests and functional projects are handled properly.

• Support standardization, automation and consolidation process improvement initiates across country and region.

• Stay abreast with industry /emerging fraud risk and any new modus operandi.

• Identify and share industry/scheme best practice and work with Fraud Head for their feasibility and implementation.

• Ensure all fraud risk management policies and procedures in the countries comply with group policies and standards including local regulator requirement.

Yêu cầu công việc

• Bachelor's Degree.

• Proficient in English, both written and verbal.

• 7-10+ years extensive experience in Banking and Card operations, Authorization.

• Deep knowledge in fraud parameter/rule, fraud detection, card authorization, card systems, association systems.

• Experience in data analysis.

• Strong MIS and data structuring skills.

• Strong analytical and problem-solving skills.

• Excellent capacity to strategize action plans.

• Ownership and responsibility.

• Able to work with minimum supervision.

Quyền lợi

• Thưởng: Annual Salary Review; Performance Bonus
• Chăm sóc sức khoẻ: Healthcare Insurance Policy; Annual Health Check-Up Program
• Nghỉ phép có lương: Annual Paid Leave
• Khác: Staff Housing Loan Policy (Mortgage); Tenure Policy (Long-service award)