Floor Operation Assistant/Senior Assistant

The Floor Operation team is responsible for ensuring smooth daily operations, supporting brand partners, coordinating marketing activities, and monitoring sales performance to enhance the overall customer experience and achieve business objectives.

Key Responsibilities

1. Floor Operation (50%)

• Monitor daily floor operations, including hygiene, facility conditions, and operational issues.

• Ensure product quality, pricing accuracy, merchandise displays, and promotional tags are properly maintained.

• Monitor product availability and coordinate with brands to maintain an appropriate product assortment.

• Guide and support brand staff in complying with LOTTE Department Store's operational standards and regulations.

2. Marketing & Event Coordination (30%)

• Coordinate with brand partners to implement marketing campaigns and promotional activities.

• Support planning and execution of in-store events to increase customer traffic and sales.

• Coordinate with brands regarding promotional spaces, sales campaigns, and new product launches.

• Monitor market trends, competitor activities, and customer insights to support business development.

3. Sales Analysis & Administrative Support (20%)

• Coordinate with the Finance Department regarding payment-related matters with brands.

• Prepare and analyze daily, weekly, and monthly sales reports.

• Support sales forecasting and performance analysis.

• Maintain operational documents and provide administrative support as assigned.

Educa

Yêu cầu công việc

Education

• Bachelor's degree in any discipline.

• Final-year students or fresh graduates are welcome to apply for the Intern position.

Experience

• Minimum 1 year of relevant working experience in Retail, Sales, Marketing, Customer Service, Store Operation, or related fields.

Required Skills

• Good communication skills in both English and Vietnamese.

• Detail-oriented, responsible, and able to work effectively in a team.

• Strong analytical and numerical skills.

• Proficient in Microsoft Office (Excel, PowerPoint, Word).

Preferred Competencies

• Customer-oriented mindset with strong interpersonal skills.

• Ability to prioritize tasks and work in a fast-paced retail environment.

• Willingness to work rotating shifts, including 1–2 afternoon shifts (2:00 PM – 10:00 PM) per week and public holidays.

Quyền lợi

• Thưởng: 13th month salary / Lương tháng 13
• Chăm sóc sức khoẻ: Insurance policy: Health insurance; Social insurance; Unemployment insurance / Bảo hiểm xã hội; Bảo hiểm sức khỏe; Bảo hiểm thất nghiệp; Healthcare Insurance for employee and family members / Bảo hiểm sức khỏe cho Nhân viên và Người thân
• Nghỉ phép có lương: 14-15 paid leaves per year / 14 - 15 ngày nghỉ phép / năm (Có hưởng lương)
• Đào tạo: Orientation; on-job training / Đào tạo định hướng và thực hiện công việc
• Hoạt động nhóm: Gift for special holidays / Thưởng Lễ Tết, dịp đặc biệt
• Xe đưa đón: Taxi for business commute / Chi phí taxi cho công việc
• Căn-tin: Lunch or Dinner at canteen / Ăn trưa hoặc tối tại canteen
• Phiếu giảm giá: Baby born gift, Birthday gift, Marriage allowance, Bereavement allowance / Quà tặng mừng sinh con, Quà tặng sinh nhật, Trợ cấp kết hôn, Trợ cấp tang chế