Customer Service Executive

- Receive and handle customer complaints via direct contact, phone, email, and social media; report and follow up promptly for resolution.

- Coordinate with relevant departments to resolve customer issues and collect feedback after resolution.

- Conduct Service Mind training for new Brand staff; update training materials and develop new service training courses and documents.

- Manage Brand staff status and related data.

- Monitor service quality across customer contact points, including Cashier, Information Desk, Service Lounge, Kid's Lounge, AvenueL Lounge, and other service areas.

- Conduct daily checks on Brand staff's appearance, performance, and hygiene, and provide guidance for improvement.

- Prepare reports and service campaigns as required by the Customer Service Manager.

Yêu cầu công việc

Working schedule: 5 days per week, working on a rotating shift basis:

Shift 1 (08:30–17:30)

Shift 2 (14:00–22:00)

Shift 3 (11:00–19:00)

- Bachelor's Degree.

- Minimum 1 year of experience in Customer Service, Retail, Hospitality, Airline, or related fields. Internship experience is accepted.

- English: Intermediate level or above (Required); Korean is a plus.

- Strong customer service and service mindset.

- Good complaint handling and training skills.

Quyền lợi

• Thưởng: Attractive salary package with negotiable income (Base Salary + Allowance) and 13th-month salary. Annual salary review.
• Chăm sóc sức khoẻ: Health, Social, and Unemployment Insurance in accordance with regulations. Healthcare insurance for employees and family members. Annual health check-up.
• Nghỉ phép có lương: 2 days off per week and 14–15 paid leave days per year.
• Đào tạo: Orientation, on-the-job training, professional development courses, and international training opportunities.
• Giải thưởng: Loyalty appreciation.
• Xe đưa đón: Taxi expenses for business travel.
• Căn-tin: Lunch or dinner at the canteen.
• Phiếu giảm giá: Special holiday gifts and Lotte Member promotions.
• Khác: Free motorbike parking. Global career path and transparent performance review system. Priority for internal promotion and rotation opportunities. Baby birth, birthday, marriage, and bereavement benefits.