F&B Leasing & Operations Manager

1. F&B Leasing & Tenant Development

• Identify and approach potential F&B brands and operators suitable for the mall’s positioning and target customers.

• Conduct market research and analyze F&B trends, competitor tenant mix, and customer preferences.

• Build and maintain relationships with existing and prospective F&B tenants.

• Support lease negotiations, commercial discussions, and onboarding processes for new tenants.

• Coordinate with leasing and fit-out teams to ensure smooth store opening processes.

• Continuously optimize the mall’s F&B tenant mix to enhance traffic and customer experience.

2. F&B Tenant Operations Management

• Monitor daily operations of F&B tenants to ensure compliance with the department store’s operational standards and regulations.

• Conduct regular inspections on service quality, cleanliness, food safety, hygiene, staff grooming, and customer service standards.

• Coordinate with tenants to improve operational efficiency and customer satisfaction.

• Handle operational issues, customer complaints, and service recovery related to F&B tenants.

• Work closely with internal departments (Marketing, M&E, Security, Cleaning, Management Office…) to support smooth tenant operations.

• Prepare operational evaluation reports and recommend improvement actions where necessary.

3. Customer Experience & Brand Enhancement

• Propose and implement initiatives to improve dining experiences and overall customer satisfaction.

• Collaborate with Marketing team on F&B campaigns, seasonal promotions, and mall events.

• Monitor customer feedback and market trends to identify opportunities for improvement.

QualificationYêu cầu công việc

Qualification

• Bachelor’s degree in Hospitality, Business Administration, F&B Management, Marketing, or related fields.

• Minimum 3 years of experience in F&B operations, restaurant management, mall leasing, or related fields.

• Strong understanding of F&B operations, customer service standards, and tenant management.

• Experience in leasing, business development, or tenant relationship management is preferred.

• Good communication, negotiation, and stakeholder management skills.

• Strong problem-solving and operational management abilities.

• Ability to communicate in English

Preferred (nice-to-have)

• Experience working in shopping malls, retail, hospitality, or chain restaurant environments.

• Strong network within the F&B industry is highly preferred.

Benefits:

- The starting salary is negotiable, competitive, with periodic flexible salary increases

- Pay all kinds of insurance according to state regulations, add private insurance

- Other attractive employee benefits with stable and good working environment

Quyền lợi

• Thưởng: Tăng lương mỗi năm một lần, có cơ hội thăng tiến tốt
• Chăm sóc sức khoẻ: Pay all kinds of insurance according to state regulations, add private insurance
• Giải thưởng: Gói phúc lợi: lương tháng 13, lễ tết, sinh nhật, cưới hỏi…
• Khác: The starting salary is negotiable, competitive, with periodic flexible salary increases
  Other attractive employee benefits with stable and good working environment