Tuyển dụng Customer Services Specialist tại Hồ Chí Minh

Job summary

Ensure timely and accurate customer service while proactively coordinating and challenging information received from the Supply Chain team (OTD, shipment, shipping plan, production plan). The goal is to validate all data before communicating with customers, enhancing customer experience and supporting Sales operations effectively.

Key Responsibilities

• Customer Services

• Receive customer inquiries, issues, and feedback from internal clients or distributors.

• Provide information on products, order status, and delivery timelines.

• Coordinate with Sales, Order Processing, S&OP, and Supply Chain to resolve issues promptly.

• Monitor delivery progress and proactively update customers on changes.

• Handle after-sales requests: returns, warranty, complaints.

• Maintain customer satisfaction and nurture long-term relationships.

• Sales Support

• Support Sales team with quotations, contracts, documentation, and product information.

• Update sales programs, promotions, and pricing policies.

• Follow up on pending sales activities, orders, and KPI items.

• Assist in data input and sales record maintenance when needed.

• Prepare daily/weekly/monthly performance and sales summary reports.

• Order Follow-up & Cross-Functional Coordination

• Act as a central communication point between Sales, CS, Order Processing, S&OP, and Supply Chain.

• Ensure information accuracy and alignment across departments.

• Propose solutions for risks such as stock shortages or delivery delays.

• Participate in internal meetings to update customer and order status.

• Reporting & Administration

• Prepare periodic reports: CS KPI, customer satisfaction, order progress, inventory status.

• Update and maintain customer/order databases according to procedures.

• Support administrative tasks related to Customer Service and Sales.

QualificationsYêu cầu công việc

Qualifications

- College/University degree in Supply Chain, Business Administration, Logistics, or related fields.

- Experience in Customer service, Sales admin, or Order processing is preferred.

- Excellent knowledge of supply chain and Order to cash workflow.

- Strong English communication and interpersonal skills.

- Problem solving and issue handling ability.

- Proficient in Excel, SAP/CRM, and reporting tools.

- Able to work under pressure and manage multiple tasks.

- Capable of preparing concise daily, weekly, and monthly reports.

- Clear communication and strong collaboration with cross functional departments.

- Internal service mindset, providing timely support to Sales and Customer service.

- Able to provide basic guidance to new team members on processes and system usage.

- Proactive reporting of discrepancies and operational risks.

Your benefits

o Schedule: Monday – Friday (08:30 – 16:30) with hybrid option to WFH 4 days/month.

o Employee shuttle service from HCMC.

o 14 days annual leave + 1 fully paid day off for Christmas.

o Premium healthcare insurance package.

o In-depth health check package

o Modern pantry with free coffee.

o On-site sports & entertainment (badminton, table tennis, pickleball, football, foosball, darts...)

o Birthday gift/ celebrations.

o Free lunch provided in air-conditioned canteen.

o Competitive salary aligned with market standards.

o 100% salary payment during the probation period.

o Social Insurance contributions paid on the full gross salary from probation period time.

o Monthly KPI bonus, lucky money, 13th-month bonus, and annual performance bonus tied to company performance.

o Childcare allowance.

o Continuous learning with in-house training and an annual budget dedicated to your external skill development.

o A friendly, collaborative international environment with annual team-building trips and Year-End parties.

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Quyền lợi

• Thưởng: Monthly KPI bonus, lucky money, 13th-month bonus, and annual performance bonus tied to company performance.
• Chăm sóc sức khoẻ: Premium healthcare insurance package and an in-depth health check package.
• Nghỉ phép có lương: 14 days of annual leave plus 1 fully paid day off for Christmas.
• Đào tạo: Continuous learning with in-house training and an annual budget for external skill development.
• Hoạt động nhóm: On-site sports and entertainment facilities, including badminton, table tennis, pickleball, football, foosball, and darts. Annual team-building trips and Year-End parties in a friendly, collaborative international environment.
• Xe đưa đón: Employee shuttle service from HCMC.
• Căn-tin: Modern pantry with free coffee. Free lunch provided in an air-conditioned canteen.
• Nhà trẻ: Childcare allowance.
• Khác: Monday–Friday schedule (08:30–16:30) with a hybrid work-from-home option for 4 days per month. Birthday gift and celebrations. Competitive salary aligned with market standards. 100% salary payment during the probation period. Social Insurance contrib