Customer Service Team Leader

1. CS Operation
Monitor daily operations (platform store, livestream, etc.) to ensure timely responses and professional customer support meet company standards;
Monitor customer feedback, ratings, and reviews on platforms;
Handle complex customer complaints and escalations effectively;
Coordinate with internal teams (Operations, Warehouse...) to resolve customer issues;
Analyze performance and customer data and prepare reports for company;
Other tasks assigned by company.
2. Team Management
Train, coach, and evaluate CS staff to maintain service quality standards;
Develop and optimize customer service processes, SOPs, and workflows.
Manage team schedules and workload allocation.
1. Compulsory
Bachelor’s degree;
At least 3 years of experience in Customer Service, preferably in E-commerce or online retail;
At least 1 year of leadership or team management experience;
Proficiency in English or Chinese (4 skills);
Strong communication, problem-solving, and conflict resolution skills;
2. Preferred
Familiar with E-commerce platforms such as Shopee, Lazada, TikTok Shop, etc.;
Good organizational and multitasking abilities;
Ability to work effectively in a fast-paced environment;
Data-driven mindset with the ability to analyze customer service metrics.
Ngành nghề: Thương mại điện tử, Tiếp thị trực tuyến, Quảng cáo / Đối ngoại / Truyền Thông
Kinh nghiệm: 3 Năm
Cấp bậc: Trưởng nhóm / Giám sát
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh