Customer Service Staff

1. Job Summary

We are looking for a Customer Service Staff to provide excellent support to customers and business partners by handling inquiries, processing orders, and ensuring a seamless customer experience. The role requires strong communication skills, attention to detail, and the ability to collaborate effectively with cross-functional teams in a fast-paced environment.

Working Hours: Monday to Saturday, 8:00 AM – 5:00 PM

Location: 17th Floor, UOA Tower, No. 6 Tan Trao Street, Tan My Ward, Ho Chi Minh City, Vietnam

2. Key Responsibilities

a. Customer Support

- Respond to customer and business partner inquiries via hotline, email, and Zalo.

- Receive and process lens orders accurately in the system.

- Provide product information and basic consultation regarding lens options, pricing, promotions, and company policies.

- Support customers in selecting suitable products based on their requirements.

- Build positive relationships with customers by delivering timely and professional service.

b. Order Processing & Coordination

- Create, update, confirm, or cancel orders accurately and efficiently.

- Monitor order status and proactively follow up to ensure orders are processed on time.

- Review order information and ensure all details are entered correctly.

- Coordinate with internal teams, including Warehouse, Production/Lab, and Logistics, to ensure smooth order fulfillment.

- Arrange urgent deliveries and support customers with time-sensitive requests.

c. After-Sales Support

- Handle customer requests related to product exchanges, returns, warranty claims, and order issues.

- Follow up on customer concerns and coordinate with relevant teams to provide timely solutions.

- Prepare reports and perform other administrative tasks as assigned by the line manager.

Yêu cầu công việc

• Bachelor's degree or above in any discipline. Knowledge of optical products, lens technologies, and basic optometry terminology is a strong advantage.

• At least 1 year of relevant experience in Customer Service or related roles.

• Clear and professional communication skills with a pleasant telephone manner.

• High attention to detail with strong data entry accuracy.

• Good command in English (spoken and written)

• Proficient in Microsoft Office applications (Word, Excel, Outlook).

• Patient, detail-oriented, and a proactive

• Ability to work effectively under pressure and manage multiple tasks in a fast-paced environment.

Quyền lợi

• Thưởng: Competitive salary and incentive
• Chăm sóc sức khoẻ: Social insurance contribution after probation is 100%
  Healthcare and accident insurance program.
• Phiếu giảm giá: Employee discounts on eyewear and other products for employees and their family members.
• Khác: Probation salary is at 100% of official labour contract salary.
  Work from home one day per week.