Customer Service Specialist

• Receive, handle customer service requests, and provide optimal solutions regarding the company’s services

• Guide, train, and support customers in utilizing the services and platforms of the Company and Alibaba Group

• Coordinate with the Sales Department on tasks related to customer support

• Connect and work with partners and relevant departments to thoroughly resolve any issues arising from customers

Yêu cầu công việc

• Bachelor’s degree or higher (Majors in Economics, Business Administration, Foreign Trade, Languages, or related fields are preferred)

• Prior experience in Customer Service (CS) or a solid understanding of the E-commerce market is a plus

• Fluent in English (Listening, Speaking, Reading, and Writing)

• Confident and persuasive communication and presentation skills

• Strong independent thinking, problem-solving, and time-management skills

• Ability to conduct research and work effectively in a team environment

BENEFITS

- Attractive Income: 10,000,000 - 15,000,000 VND/month

- Holiday bonuses, 13th-month salary, and performance-based incentives

- Fully covered Social Insurance, Health Insurance, and Unemployment Insurance according to labor laws

- Professional, dynamic, and youthful international environment; frequent direct interaction with foreign partners/colleagues

- Open and cohesive corporate culture with regular teambuilding activities and internal events

- Structured and comprehensive training programs to support long-term career growth.

- Free parking support

Quyền lợi

• Thưởng: Holiday bonuses, 13th-month salary, and performance-based incentives
• Chăm sóc sức khoẻ: Fully covered Social Insurance, Health Insurance, and Unemployment Insurance according to labor laws
• Đào tạo: Structured and comprehensive training programs to support long-term career growth
• Hoạt động nhóm: Open and cohesive corporate culture with regular teambuilding activities and internal events
• Xe đưa đón: Free parking support
• Khác: Professional, dynamic, and youthful international environment; frequent direct interaction with foreign partners/colleagues