Customer Service Officer

Customer Coordination
Act as the main contact point to update customers on order progress, production status, and shipment schedules.
Prepare quotations, submit pricing proposals, and follow up with customers regarding approvals.
Receive customer orders and coordinate with relevant internal teams for order processing.
Establish and communicate customer SOPs related to reporting, ordering, shipping, and documentation to ensure smooth execution.
Complete and maintain customer specification files and related documentation accurately.
Prepare and send shipping documents after cargo dispatch.
Ensure all customer requests and inquiries are handled promptly and professionally.
Maintain and update customer order databases and tracking systems.
Arrange shipment of samples, swatches, and development materials to customers.
Monitor payment terms, credit status, and coordinate with related departments when necessary.
Organize customer audits, inspections, and factory visits.
Liaise with customers regarding shipping instructions and delivery requirements.
Internal Coordination
Work closely with Procurement teams on order allocation, lead times, and purchasing updates.
Coordinate with Sales and Sample teams for product development and sample arrangements.
Collaborate with QC teams to ensure samples and cargo are inspection-ready.
Coordinate with Logistics teams for shipping documents and system updates after shipment.
Track pre-production samples, specifications, and color swatches to ensure compliance with customer requirements and quality standards.
Arrange product testing with Technical and Procurement teams when requested by customers.
Cooperate with internal departments including Production, QC, Finance, and Logistics to ensure smooth order follow-up.
Maintain and verify order information consistency across all departments and systems.
Shipping & Documentation
Communicate with shipping agents and third-party inspection companies for booking arrangements and inspection schedules.
Update production and shipment schedules to ensure suitable vessel bookings and timely delivery.
Prepare import/export documentation and maintain accurate records in internal systems.
Ensure product pricing, costing, and invoicing information are updated correctly.
Supplier & Product Support
Support sourcing activities by identifying potential suppliers and product opportunities.
Follow up vendor/factory evaluations and maintain supplier information.
Qualifications & Knowledge
Bachelor’s degree in International Trade, Import-Export, Business Administration, or related fields.
Good understanding of production costing and outdoor furniture products (wood, textile, cushion).
Knowledge of international trade procedures and import/export operations.
Experience
Minimum 5 years of experience in Customer Service, Order Management, or related positions.
Experience working with international customers.
Background in outdoor furniture import/export is preferred.
Experience in sales support and international logistics operations.
Skills & Competencies
Strong English communication skills, both written and spoken.
Proficient in Microsoft Office applications, especially Excel.
Strong negotiation, communication, and time management skills.
Detail-oriented with strong organizational abilities.
Able to work independently and under high pressure.
Team player with proactive and customer-oriented mindset.
Willing to travel when required.
Ngành nghề: Dịch vụ khách hàng, Sản xuất / Vận hành sản xuất, Đồ gỗ
Kinh nghiệm: 4 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Bình Định