Customer Service Manager

·       Responsible in the overall management of a national service partner network, technical support, call center, spare parts management, showroom and solution centers.
·       Periodic review and evaluation of Service Partners and Outsource vendors.
·       Standardize all customer services procedures and policies.
·       Increase the quality & efficiency of customer service through process improvements and policy formulation to be more competitive in the market.
·       Collaborates with Regional Customer Support to ensure local objectives and directions are aligned with regional direction.
·       Foster teamwork and maintain a highly motivated Customer Support team through effective leadership, communication, and guidance.
·       Responsible for managing solution centre and showroom operation.
·       Degree in Business Admin or equivalent with at least 10 years in Customer Service Management at trading company.
·       Customer handling skills & understand customer/sales and service channel expectation in different market segment on different products.
·       Spare part management.
·       Risk management (part of business management)
·       Performance management
·       Process reengineering.
·       People Management
·       Good leadership and communication skills
·       Systematic, organize, able to work under pressure and fast-paced environment.
Benefits
Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese labor laws and regulations.
Performance-based bonuses and attractive allowance packages.
Continuous training and career development opportunities to support professional growth.
Ngành nghề: Dịch vụ khách hàng, Bán hàng / Kinh doanh, Cơ khí / Ô tô / Tự động hóa
Kinh nghiệm: 10 Năm
Cấp bậc: Quản lý
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh