Customer Service - Hardlines

OBJECTIVES:
·       Support the nominated Vietnam Hardlines Lab with accurate and timely administration and marketing activities to support the section becoming the clear number 1 in the BL in Vietnam (Market penetration, customer impact, quality, innovation, operation excellence and people).
ROLES:
·       Liaise with clients/ GBL for all correspondence including inquiries, quotations, receipt of orders, payment.
·       Strengthen relationship with clients; receive their feedback and have proper actions; coordinate with Vietnam Hardlines Lab Manager to settle client complains and claims.
·       Define potential clients and approach them via phones, emails, etc.
·       Initiate promotion schemes and other marketing activities.
·       Support Administrators with invoices, reports if required.
·       Continuous updating and filing of all documents in Vietnam Hardlines Lab / Inspection Hardlines including File Management Checklist and W/O book.
·       Support the Section Heads and Sector Manager with other duties as directed by the Section Heads and Sector Manager.
KEY PERFORMANCE INDICATORS
·       Customer impact/satisfaction and market penetration.
·       Revenue growth of the Section.
·       Delivery of test reports on time.
·       Deliver invoices within 5 days of the completion of the job.
·       Quality (e.g., consistency claims, complaints).
·       Outstanding payments for services rendered to clients.
PROFILE / COMPETENCIES OF THE PERSON REQUIRED:
·       Chemical College graduated or above.
·       English level B equivalent.
·       Good communication skill.
·       Typing and computer skill.
Ngành nghề: Dịch vụ khách hàng, Hóa học, Đồ gỗ
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh, Hà Nội