Customer Onboarding And Servicing

Job Purpose:

Responsible for managing the end-to-end customer onboarding and servicing process and reporting, ensuring seamless client experience while strictly adhering to regulatory guidelines, KYC/CDD, AML and internal risk management policies

Job Description:

• Perform end-to-end customer onboarding in compliance with bank policies and regulatory requirements including:

o Verify and validate customer identification documents, supporting documents and application form for completeness, accuracy and authenticity

o Conduct mandatory screening e.g. Sanction list, PEP, Blacklist, Negative List using predefined tools/channels/systems and assess and evaluate customer risk profile

o Execute account opening procedure for Deposit Accounts (e.g. Demand account, Term deposit account) across banking systems

• Servicing; Perform ad-hoc or periodic services

o Customer servicing e.g. update customer information or re-assess customer risk profile as well as maintain accurate, up-to-date customer static data and documentation in core banking and related Bank systems.

o Account servicing e.g. Close account, Rollover Term deposit and other account servicing

• Stakeholder collaboration and Process Improvement

o Coordinate with Front office and RM and assist in resolving onboarding queries to complete and ensure the completeness of application form and supporting documents to minimize processing turnaround time

o Participate in system UAT and process optimization initiative to enhance operational efficiency

• Responsible for operational reporting, managerial reporting and regulatory reporting as well as ad-hoc report

Yêu cầu công việc

• Bachelor's Degree in Finance, Economics, Business Administration or related fields

• At least 1-3 years experienced in Banking industry or relate fields

• Good understanding in banking product and business

• Analytical thinking, problem solving and able to learn new things.

• Team player with good communication and presentation skills.

• Good command in English

Quyền lợi

• Thưởng: 13rd month salary
• Chăm sóc sức khoẻ: PTI Premium
• Nghỉ phép có lương: 15 days Annual Leave