Country Operations Manager - Robotics/AI

THE CORE CHALLENGE

We are looking for a Country Operations Manager — Robotics/AI  to lead our data collection efforts in Hanoi, Vietnam. This is a high-stakes leadership role for a "fixer" — someone who thrives on complexity, manages with precision, and ensures that experiments are executed "at all costs."

You will be the bridge between our US engineering team and our local execution force. You will design operations processes & quality assurance, manage an "army" of contractors, oversee technical procurement, and maintain a 24/7 operational rhythm to ensure our data pipeline never stops.

• Startup Mindset & Grit: We are looking for hands-on, scrappy builders with a strong entrepreneurial spirit who aren't afraid to roll up their sleeves and get things done.
• High-Intensity Operations: Ideal candidates should have a proven track record in operationally intensive environments (e.g., Grab, Shopee, Lazada, Xanh SM, Be, Gojek)

KEY RESPONSIBILITIES

• Partnerships Management: Identify and reach out to a wide range of businesses (including factories) and independent manual and skilled workers across Hanoi and surrounding areas.
• Data Operations: Ensure our collected data is securely received and uploaded to our servers.
• Logistics & Procurement: Manage the local supply chain for tools, hardware components, and facility needs. If our data operations needs a specific part or a site needs a specific setup, you make it happen.
• Quality Assurance (QA): Own the integrity of our data. You will implement rigorous QA protocols to ensure the data being fed into our models is world-class and error-free.
• Team Leadership: Rally, manage, and mentor a growing team of logistics contractors and interns. You are responsible for their output, morale, and discipline.
• Operational Excellence: Maintain a 24/7 operational calendar. You will coordinate shifts, manage leave, and ensure our Vietnam operations is productive around the clock.
• Process Optimization: Constantly iterate on our data collection workflows to increase efficiency and throughput without sacrificing quality.

Yêu cầu ứng viên

WHO YOU ARE

• A Natural Leader: Well-spoken and authoritative. You can command a room and inspire a team to meet tight deadlines.
• Diligently Process-Oriented: You believe that "the way you do anything is the way you do everything." You are obsessed with efficiency and meticulous documentation.
• A Problem Solver: You don't bring problems; you bring solutions. Whether it's a hardware malfunction or a scheduling conflict, you handle it with poise.
• Communicative: You can distill complex technical requirements into simple instructions for your team and provide clear, concise updates to the US leadership.
• Grit: You understand that physical AI is messy. You are willing to be on the floor, moving hardware and troubleshooting in the trenches to ensure the experiment succeeds.

KEY REQUIREMENTS

• At least 5 years of relevant experience, prefer having experience in AI/ML model.
• Proven experience in operations management, project management, or a leadership role in a fast-paced environment (e.g., manufacturing, logistics, or tech ops).
• English & Vietnam Fluently
• Experience managing large, diverse teams of contractors or interns.
• A "hands-on" technical aptitude — you are comfortable working around robotics, hardware, and basic tools.
• Ability to manage complex schedules and resource allocation across multiple time zones.

Quyền lợi được hưởng

• An attractive salary package VND 70-110 millions/month.
• Laptop provided.
• Insurance.
• Remote working
• Professional coaching and mentorship programs to take your career to the next level.
• Accelerated career progression and development opportunities.