Consumer Banking Collection Operations Staff

• Convince customers by phone calls, text messages and APP notice to pay overdue loans according to the allocated amount. Complying with the call script in accordance with regulations.

• Update call history, information on the system.

• Plan to follow up the list of customers in order of priority to recover late loans.

• Monitor customer's daily payment schedule.

• Detect, examine and report special cases to management (fraud, ...).

• Support and advise customers when required in accordance with their respective roles and responsibilities.

• Assist to Supervisor to build materials: SOP, Script, …

• Handle matters assigned by the supervisor.

Yêu cầu công việc

**Professional requirement:

• Background in Consumer banking industry and solid understanding of lending and card services.

• Good knowledge in MS Office applications, including Word, Excel and PowerPoint.

• Strong sense of responsibility, able to work independently.

• Experience in digital lending process is a plus.

**Education:

Bachelor’s degree in a banking or equivalent practical experience.

**Work experience:

3+ years of Collector experiences in Consumer banking industry.

**Language skill:

Proficient in Vietnamese and either English or Chinese is a must.

Quyền lợi

• Thưởng: Performance review
• Chăm sóc sức khoẻ: Cathay insurance
• Đào tạo: Domestic and oversea training